Paid Media Operations Manager

Paid Media Operations Manager
Location: Atlanta GA
Department: Paid Media
Reports To: Director Paid Media

Who We Are:
Acadia is a trusted digital growth agency for mid-market disrupters. We help brands out-flank their
competition through paid media retail media and marketplaces analytics SEO and CRO and content and
creative services. Headquartered in Atlanta with a team across the globe were a tight-knit and fast-growing
team of marketing strategists and analysts driven to make a real impact for our clients and communities.

About the Job:
Acadia is looking for a Paid Media Operations Manager to own the systems onboarding and enablement
infrastructure that allow our Paid Media team to scale. This is a dedicated operations and enablement role
not a campaign management role.
Reporting to the Director of Paid Media you will own the end-to-end onboarding experience for both new
clients and new team members run the departments training and L&D program conduct structured
account audits and maintain the documentation systems that hold our process together. You are the
connective tissue between what the team needs to know and where to find it.
The ideal candidate has enough paid media channel fluency to conduct a meaningful account audit and
facilitate trainings paired with genuine operational discipline and a talent for building repeatable processes.
You will not be executing campaigns or advising clients directly; you will be making sure everyone who does
can do it faster more consistently and with less friction.

Responsibilities:

• Maintain the teams strategic resources templates and past media plans so new team members andclients have what they need from day one
• Resolve billing access and account ownership issues during onboarding and ensure new accounts areset up in financial tracking before handoff
• Run structured account audits for every new client documenting account history flagging structuralissues and identifying quick wins
• Build and maintain the audit frameworks and templates that keep execution consistent acrossengagements
• Review targeting setups asset organization and naming conventions during onboarding audits flagginggaps to account leads and Ad Ops
• Own onboarding readout templates and run post-onboarding retrospectives to identify process gaps
• Drive platform certification across the team and maintain a consistent mechanism for surfacing platformupdates betas and industry news
• Fold competitive landscape review into onboarding audits and keep competitive intelligence trainingresources current
• Own the full team member onboarding lifecycle from pre-hire checklists through structured ramp in anew hires first weeks
• Run the teams training and L&D program end to end: ideation scheduling content creation anddelivery of Lunch & Learns and remedial trainings
• Own internal communication of onboarding status timelines kickoff processes and ramp-down criteriato Account Management
• Coordinate onboarding across Account Management Ad Ops HR and Finance and maintain the paidmedia operations hub
• Drive adoption of Asana and Google Drive for task tracking and documentation and keep SOPs andbest-practice resources current
• Integrate AI tooling into onboarding audit and training workflows and document repeatableworkflows the team can adopt

• What we offer The Perks
• A work environment that enthusiastically encourages creativity risk-taking and growth
• Paid holidays
• Paid time off
• We are closed Christmas Eve through New Years Day
• 12 weeks of fully paid parental leave to welcome and bond with your growing family
• Solid health benefits (medical dental and vision insurance)
• 401k match
• Opportunity for growth that is second to none in the industry
• Flexible working hours
• Monthly technology stipend to support your remote work setup
• Floating holiday

Heres how we live our values at Acadia

• Can-do: We dedicate ourselves to helping our clients and co-workers reach their fullest potential. Wedemonstrate courage and urgency to find and take ownership.
• Curiosity: We show genuine interest. We are the first to ask why the first to research and the first tounderstand. We ask questions until we find the path to conquer obstacles and build solutions.
• Candor: We are honest and transparent in all our actions. We strive to foster positive and mutuallybeneficial relationships where respect and humanity thrive.
• Community: We will make lives better for those people clients and other deserving causes that wecare deeply about.

Acadia is committed to equal employment opportunity regardless of race color ancestry religion sex national origin
sexual orientation age citizenship marital status disability gender identity or Veteran status. We believe that the
more diverse we are the more creative our work will be!

Qualifications:

Experience

• Bachelors degree in marketing operations communications or a related field (or equivalentHands-on work experience)
• 5-8 years of relevant experience; prior agency or marketing services environment preferred
• Background in paid media with enough channel fluency to run an account audit and facilitateTrainings; you do not need to be a specialist practitioner
• Demonstrated experience in project management training and development learning enablementor operations

Skills

• Excellent verbal and written communication skills
• Exceptional organizational skills and process discipline; comfortable building and maintainingstructured documentation systems
• Proficiency in Google Suite and Asana
• Strong facilitation and mentorship skills; comfortable leading trainings in group settings
• Able to coordinate across teams and levels without direct authority and stay composed acrossconcurrent workstreams