Package Liaison Handler
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Job Summary
Liaison Package Handler Downtown Seattle (Part Time)
Mon-Fri 11-4PM
Luxer One Liaison is looking for a friendly professional organized and customer-obsessed individual to provide package management services to luxury apartment buildings in the Downtown Seattle area. Come join our growing team!
The Liaison Package Handler will help organize and maintain package reception rooms and locker systems at apartment complexes located in the Downtown Seattle area. The service rep will visit their assigned property/properties multiple times a week and perform various duties.
As a Liaison Package Handler you will help maintain package rooms and locker systems at assigned multi-family properties within the Downtown Seattle area. The Liaison Package Handler is responsible for establishing an on-site presence and maintaining/organizing the assigned sites package room independently and efficiently using our software.
What Youll Do:
- Build and establish an on-site presence within your assigned properties by providing in-person and written support to on-site residents who have package related questions or account inquiries.
- Log recently-delivered packages into the propertys package management system/software.
- Deliver packages to resident doors or in-unit (60lbs MAX)
- Arrange and label packages on shelving so residents can locate them quickly and easily.
- Identify and address aging or stale packages through physical audits and software review to maintain system accuracy.
- Email Correspondence through Gmail with on-site residents property staff and your manager.
- Serve as a primary liaison between the property and Luxer One Support.
- Deliver specific packages directly to residents doors. (60lbs MAX)
- Perform or troubleshoot lightweight maintenance on the locker/package room management system hardware and software as needed.
Requirements
Who You Are Youre friendly professional and comfortable representing the Luxer One Liaison brand in upscale residential communities. You are comfortable building positive friendly relationships with property managers and residents alike and you take pride in delivering excellent service.
Requirements:
At least 18 years old
12 years of customer service experience in a client-facing role
Reliable transportation such as a personal vehicle or access to public transit; ideally you live in or near the designated service area
Comfortable and well adept using technology including digital package management software Google Suite Apple Hardware/Software.
Strong organizational and independent problemsolving abilities
Clear written and verbal communication skills
Ability to perform regular physical activity including lifting and arranging packages some of which may be bulky within legal guidelines and safely maneuver within storage areas
Can lift up to but not exceed 60 LBS
Ability to sit and stand for extended periods if necessary
Must be able to work effectively in environments with varying temperatures including heat and cold ensuring adherence to safety protocols
Willingness to perform additional duties as assigned; responsibilities may evolve based on business needs
Willingness to make-up for hours missed or cover shifts as needed.
Benefits
Whats In It For You:
- 401K with employer match
- Accrued PTO and 40 Hours of Sick Leave
- Employee Assistance Program
- Liaison Uniform and Equipment Provided
- Youll have opportunities to advance as the program expands. We are fans of helping our employees learn different aspects of the business be challenged with new tasks mentored and grow. We promoted 42% of our employees last year!
Required Skills:
Provide inperson verbal and written assistance to residents with packagerelated questions or issues Log newly delivered packages into the propertys automated package management system Ensure all packages are promptly scanned into the Luxer One software system Label sort and organize packages to maintain a clean easytonavigate package room Identify aging or unclaimed packages and email residents with pickup reminders including notice of returntosender deadlines for stale packages (typically 48 hours depending on property policy) Confirm returntosender pickups when required Serve as the primary onsite liaison between the property team and Luxer One support Perform light maintenance or troubleshooting on package room or locker systems Conduct scheduled audits of package rooms and lockers (weekly or monthly depending on property size) Occasionally support outreach efforts such as visiting prospective properties for audits or informational dropoffs Work independently and represent Luxer One professionally as the primary or sole liaison at assigned sites Deliver select packages directly to residents doors (60 lbs limit)*
Required Education:
12 years of customer service experience in a client-facing roleReliable transportation such as a personal vehicle or access to public transit; ideally you live in or near the designated service areaComfort using technology including digital package management systems and an iPadStrong organizational and problemsolving abilitiesClear written and verbal communication skillsAbility to perform regular physical activity including lifting and arranging packagessome of which may be bulkywi
