Overnight Front Desk Specialist

SCHEDULE: 40 hours Thursday-Monday 10:45pm-7:15am.

Pays $22.41 - $28.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set)

LOCATION: 444 Harrison Ave Boston MA

JOB DESCRIPTION:

SUMMARY OF THE POSITION:

The Front Desk Counselor will be primarily responsible for maintaining an exceptional customer service oriented Mens Inn front Desk including welcoming guests staff and visitors in person and via phone. Responding to guest and neighbor concerns and questions in a timely professional and responsive manner. Operating an electronic entry monitoring system and multi-line phone system. Logging all activities of the shift. Creating guest IDs and frequent entry into the Pine Street data system. Maintaining friendly and efficient Front Desk operations in a busy unpredictable environment. Frequent collaboration with on-site security services as well as other Pine Street programs and departments.

The Front Desk Counselor will assist the guests of the shelter in accessing services such as food clothing medical care and referral needs. The incumbent will be responsible for ensuring there is a safe and secure environment for guests and staff at the Mens Inn by attending to all safety and security policies intervene with assistance around substance abuse issues and mental illness job training and educational needs assess guests needs and assets in order to make appropriate transitional and housing referrals and be an available resource for guests to assist them in their efforts to obtain permanent housing.

EDUCATION/TRAINING:

REQUIRED:

• High School diploma or GED
• Effective computer skills/knowledge

PREFERRED:

• Bilingual in any language
• Valid MA drivers license in good standing

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Minimum one (1) year experience working with homeless population
• Ability to communicate clearly both verbally and in writing

PREFERRED:

• Knowledge in the areas of addiction recovery and mental illness
• Knowledge of issues pertaining to homelessness