Overnight Front Desk Agent

Overview:Thisteam memberwill ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally they will be responsible for handling guest issues and forwarding along as needed. Working the overnight shift this person will serve as the Manager on Duty at times. Responsibilities: Oversees overnight operations of the hotel and serves as Manager on Duty at time and accurate preparation of the Daily Report (Daily Business Summary DBS). Expeditious and diplomatic resolution of guest problems. Fully knowledgeable in all emergency procedures. Accurate preparation of VIP complimentary house use rooms and out of order lists. Ensure proper registration of guests and credit procedures are followed. Distribution of all nightly reports. Efficient processing of guaranteed no show billings. Maintain current back up reports. Handling Express Check-Outs ensuringtheir completion. Ensuring adherence to all systems and control procedures. Ensuring that third shift Night Audit checklist and responsibilities are completed. Balancing of daily postings and :This person must have a high propensity for customer service. Previous cash handling experience night audit experience strongly full-service hotel/resort front office experience to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by to work cohesively with co-workers both within and outside of to think clearly quickly and make concise to prioritize organize and follow to work well under pressure dealing with many arrivals and departures within a short period of time as well as guest issues requests and to handle stressful situations while maintaining a calm and welcoming demeanor. Ability to stand for prolonged periods of time. Requires working overnight shift. Computer Skills (Synergy Nucleus Epitome Vision GoConcierge Microsoft Office).Must live within 50 miles of the hotel.