Outbound Operations Manager
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
ABOUT THRIVE MARKET
Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online membership-based market we deliver the highest quality healthy and sustainable products at member-only prices while matching every paid membership with a free one for someone in need. Every day we leverage innovative technology and member-first thinking to help our overmembers find better products support better brands and build a better world in the process. We are also a Certified B Corporation a Public Benefit Corporation and a Climate Neutral Certified company.
Join us as we bring healthy and sustainable living to millions of Americans in the years to come.
THE ROLE
At Thrive Market we have fun we love what we do and it shows by our expansive growth. Our Thrivers are the backbone of our success and that success has created an exciting employment opportunity in Sparks NV. Come experience all that we offer and Thrive along with us!
The Fulfillment Operations Manager will be responsible for overseeing and optimizing the end-to-end fulfillment process within the facility. This role involves coordinating and managing various aspects of the fulfillment operations including inventory management order processing shipping and logistics. The Fulfillment Operations Manager will work closely with cross-functional teams to ensure timely and accurate order fulfillment member experience and overall operational efficiency.
SCHEDULE
Wednesday-Saturday 6pm-4:30am (Must be flexible to adjust your schedule around our mission of making healthy sustainable living easy and affordable for everyone. This includes possible weekends and other schedules to meet our Members First focus for established time periods)
RESPONSIBILITIES
- Leads and develops a team of front-line supervisors and approximately 150 hourly Thrivers by embodying Thrive Market values
- Uphold compliance productivity quality safety and teamwork standards as the primary source of information
- Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
- Maintain performance standards and consistent processes to guarantee reliable services
- Strategize and execute fulfillment and continuous improvement objectives clearly communicating these to supervisors
- Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
- Provide coaching and development opportunities to supervisors and employees to enhance performance
- Oversee productivity hours and manage payroll functions to ensure efficient operations
- Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs
- Analyze performance reports to identify areas for improvement and provide coaching to supervisors
- Set clear goals promote accountability and exemplify strong performance to support the mission of the operation
- Supports all safety programs and OSHA compliance to ensure a safe and secure work environment for all Thrivers
- Acts as the primary information source for the team maintaining compliance and consistency to enhance team productivity quality safety and teamwork
- Drives the fulfillment operation strategy to ensure that Thrivers are actively engaged motivated and working towards end results
- Ensures the team follows core performance standards and established processes in order to drive a consistent experience for the member
- Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives
- Inventory Management- Monitor and manage inventory levels to ensure adequate stock for fulfilling customer orders implement and maintain effective inventory control measures to minimize errors and discrepancies collaborate with the procurement team to optimize stock levels and manage inventory turnover
- Order Processing- Develop and implement streamlined order processing procedures oversee order fulfillment address any issues or bottlenecks in the order fulfillment process and implement solutions
- Logistics and Shipping- Coordinate with carriers and logistics partners to optimize shipping processes monitor tracking systems and the movement of goods to ensure on-time deliveries
- Quality Control - Oversee and enforce quality control measures to ensure accurate and error-free order fulfillment collaborate with quality assurance teams to address and resolve any product quality issues
- Drives the development of supervisors and Thrivers
- Serves as the subject matter expert on the proper way to coach counsel and develop fulfillment Thrivers
- Owns outbound operation productivity hours and other payroll functions to ensure Thrivers are productive and aligned with Thrive Market values
- Consistently coaches and develops supervisors to enhance member experience and fulfillment operations
- Sources and screens talent and proactively partners with the People Operations team to deliver a consistent and effective hiring process
QUALIFICATIONS
- Bachelors degree in business logistics supply chain management or a related field is preferred
- High School diploma or equivalent
- Excellent written and verbal communication that is clear concise and polished
- Highest levels of integrity and ethics
- Dedicated to quality and high standards; Supportive of values
- Must be proficient in using G-Suite applications
- Ability to work in a warehouse environment and understand Warehouse Management Systems (Highjump)
- Minimum of 5-10 years of proven leadership/supervisory experience within a FC/DC or manufacturing environment
- Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving
- Proven ability to quickly adapt and drive the right results using data
BELONG TO A BETTER COMPANY
- Comprehensive health benefits (medical dental vision life and disability)
- Competitive pay equity
- 401k match
- Multiple work schedules available
- Opportunities for advancement. We have programs that will start you on a path and train you along the way
- Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
- Free Thrive Market membership and discount on private-label products
- Casual atmosphere and great people to work with
Were a community of more than 1 Million members who are united by a singular belief: It should be easy to find better products support better brands make better choices and build a better world in the process.
At Thrive Market we believe in building a diverse inclusive and authentic culture. If you are excited about this role along with our mission and values we encourage you to apply.
Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer
At Thrive Market our goal is to be a diverse and inclusive workplace that is representative at all job levels of the members we serve and the communities we operate in. Were proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company and we seek to recruit develop and retain the most talented people from a diverse candidate pool. If youre thinking about joining our team we expect that you would agree!
Employment with Thrive Market requires that employees be based in the United States. This is a condition of employment and must be maintained throughout the duration of employment.
If you need assistance or accommodation due to a disability please email us at and well be happy to assist you.
Ensure your Thrive Market job offer is legitimate and dont fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @ email address. For added security where possible apply through our company website at.
Thrive Market 2026 All rights reserved.
JOB INFORMATION
- Compensation Description - The starting salary range for this position is between $85K - $100K
- Salary may increase over time based upon: skill level of responsibility additional duties seniority quantity or quality of production or other legitimate business-related factors.
- Total Compensation includes Base Salary Stock Options Health and Wellness Benefits Flexible PTO Relocation Assistance and more!
Required Experience:
Manager
About Company
High quality organic groceries, delivered to you! Great prices on healthy products and diet-friendly foods from the best brands. Most orders ship free!
