Organizational Change Management Lead (MA5)

Join Us as a Organizational Change Management Lead

Are you passionate about driving meaningful change and fostering a culture of improvement The Washington State Department of Revenue is seeking a visionary and passionate change agent to join our Office of Efficiency and Accountability as a Organizational Change Management (OCM) Lead. This is a unique opportunity to shape agency-wide initiatives empower teams and make a lasting impact for the citizens of Washington.

Revenueis a dynamic learning organization where you will experience a remarkable work-life balance with amazing leadership and talented co-workers ready and focused to achieve the agencys goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color immigrants refugees LGBTQ people with disabilities and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health dental and vision coverage deferred compensation plans and as a public service employee you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

Candidate screening will begin as early as August 19 2026and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicants advantage to submit materials as soon as possible.

Reporting to the OCM Program Manager you will:

• Develop and manage organizational change management plans which may include creation of the projects Impact assessment organizational readiness assessment gap analysis identified focus areas change management plans and other change management tools.
• Lead or manage identified staff to plan create guide and disseminate activities regarding changes associated with the project.
• Prepare affected managers supervisors and staff for project/change implementation.
• Collaborate with agency leadership project managers sponsors and subject matter experts to remove barriers to successful changes.
• Work with business sections and units to identify change management needs identify potential resistance and assist in preparing change management mitigation strategies to ensure staff and other impacted parties are prepared for change.
• Coach facilitate and mentor all levels of management through the process of change and guide them in coaching their staff.
• Provide expert advice and consultation to management internal divisions and outside organizations.
• Develop update and maintain OCM templates forms and resource library for OCM program and self-help resources.
• Develop and deliver change management training to educate cross-divisional employees management and executives on topics such as change management methodology change strategy resistance management and changing organization culture as well as model tools and techniques in Organizational Change Management.

We seek an expert level OCM lead with:

• Technical acumen in the development and implementation of change management strategies for highly complex business projects and initiatives.
• Proven ability to focus on the people side of change including changes to business processes systems and technology job roles and organization structures.
• Experience ensuring impacted staff are well prepared for changes leading to a successful implementation.
• Demonstrated skills in providing recommendations guidance and support on highly complex unprecedented issues and efforts to project leadership and executive management.
• Commitment to equity and inclusion actively seeking to understand and appreciate diverse backgrounds and perspectives.
• Strong communication skills able to motivate and influence without direct authority and tailor messages to varied audiences.

The required qualifications are key competencies that you can successfully demonstrate through any combination of experience or education. To join our team you must possess the following knowledge skills abilities and competencies listed below:

Demonstrated ability to develop coordinate and implement organizational change management plans and strategies gained through progressive experience leading complex business process or technology change initiatives.

Proven ability to assess organizational impacts and readiness for change by applying analytical skills such as gap analysis impact assessment or root cause identificationdeveloped through professional project or organizational development work.

Progressive experience coaching and mentoring leaders supervisors and staff through periods of change including the ability to provide guidance on resistance management and adoption strategies gained through leading change activities on complex organizational initiatives or supporting managers and sponsors during project implementations.

Proven ability to design develop and deliver training and facilitation sessions on organizational change concepts tools and methodologies gained through leading workshops training programs or structured group activities.

Demonstrated ability to manage workload balance competing priorities and meet deadlines in a hybrid professional office environmentgained through experience adjusting work schedules to meet business demands.

Demonstrated ability to build and maintain professional relationships with diverse internal and external groups and individualsgained through work requiring frequent communication and customer focused interaction.

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Uses an equitable and inclusive approach.

Learn about our Core Equity Competenciesto understand the foundational skills mindsets and approaches we value and cultivate in our workforce

Preferred qualifications include:

Eight years of professional experience in one or more of the following areas: communications organizational change management conducting research conducting business analysis and developing requirements

OR

A bachelors degree in business administration public administration health administration communications social sciences or a related field ANDfour years of qualifying professional experience as described above.

To apply:

• Complete the online application in detail.
• Attach a letter of interest explaining your interest in the position and how you meet the competencies listed.
• Attach a current resume.
• Include three or more professional references with current contact information.
• Provide anexample of a projectyou worked on that includes:
  • What was your role in the project
  • What OCM deliverables were you responsible for
  • What was the outcome.

*Note- Failure to attach requested documentation may result in removal from the competitive process.

To take advantage of Veterans preferenceplease attach your DD-214 member 4 long form or your NGB-22. Please blackout your social security number and date of birth before attachment.

Questions

Hello my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at or give me a call .

The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.

Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful inclusive culture for people with disabilities as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process please call the Human Resources Office at . Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-.