Order Support Specialist

As an Order Support Specialist at 111 Sign you play a crucial role in ensuring customer orders are processed accurately and efficiently. You will work closely with our sales team and production staff to guarantee that every order is completed on time and meets our high standards. Your attention to detail and excellent communication skills will be key in this fast-paced environment.

• Enter and process customer orders for various printed products ensuring all specifications are accurate.
• Review artwork files for print readiness and collaborate with customers and design team for any necessary corrections.
• Prepare and send quotes proofs and order confirmations obtaining customer approval before production.
• Track orders through each stage of production and provide timely updates to customers and internal teams.
• Coordinate with production shipping and installation teams to schedule jobs and address any potential delays.
• Respond to customer inquiries regarding order status pricing lead times and options via phone email and chat.
• Handle reprints damage claims and order changes documenting root causes and escalating as needed.
• Coordinate shipping and freight logistics including carrier selection and delivery confirmation.
• Maintain accurate records of orders customer files and job tickets in the order management system.
• Support invoicing by confirming final pricing adjustments and billing details.

Required:

• High school diploma or equivalent
• 12 years of experience in customer service order processing or administrative support preferably in printing or manufacturing
• Strong attention to detail and accuracy in handling specifications and numbers
• Clear written and verbal communication skills
• Ability to manage multiple orders and deadlines in a fast-paced environment
• Proficiency in email spreadsheets and order management software

Desired Experience:

• Experience in the printing signage or manufacturing industry
• Knowledge of ERP software

Salary & Benefits:

• Competitive salary based on experience
• Health insurance coverage
• Paid time off and holidays
• 401(k) retirement plan
• Career development opportunities

Required Skills:

Verbal Communication