Order Processing Coordinator

The Order Processing Coordinator plays a crucial role in providing exceptional customer service and ensuring smooth order processing and logistics coordination for the Customer Service department.

What will you do

• Efficiently process prepare and release orders using order tracking and CRM systems.
• Conduct thorough customer order inspections making necessary revisions based on customer requests (e.g. tags quantities shipping information).
• Collaborate with internal departments to gather and provide updates on order status shipping dates prices critical orders and scheduling freight forwarders.
• Confirm orders update shipping status and promptly notify customers of any backorders or delivery delays.
• Provide initial support by researching and resolving order-related inquiries ensuring accurate and up-to-date information within systems.
• Generate shipping and export documentation as required for shipments and orders.
• Ensures invoices are processed accurately and distributed to customers on schedule.
• Monitor customer requests and inquiries using communication platforms.
• Generate reports on customer orders and backlog.
• Collaborate closely with manufacturing operations to ensure order dates are met.

What qualifications will make you successful

• Education: High School Diploma/GED required.
• Previous experience working in Customer Service or Order Entry/Processing related roles.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office SAP and using digital tools.
• Preferred experience working in manufacturing operations.