Order Management Specialist

Summary:As a Specialist in Order Management you will provide front line support to our field operators through both written and verbal communications as well as detailed analysis of requests and issues. You will track and complete updates and modifications to customer orders that have been submitted to our central manufacturing will perform various receiving shipping and inventory functions in a timely and accurate manner to achieve and maintain an optimum delivery Class and PayPay Class: Full TimePay: $18.10 - $19.73 per hourEssential Responsibilities:Handle incoming calls emails or chats from retail associates in a professional and respectful manner. Assist associates effectively by researching orders utilizing several supply chain systems and resolving customer orders Provide retail associates with technical and product support or information Complete daily reports and supporting paperwork along with data entry as required Accurately captures and documents associate requests and informationEducation:High School Diploma GED or equivalent work experience preferredExperience & Background:One (1) to three (3) years in a related environment of Customer Service or Order Management servicesMastery and proficiency in use of Microsoft Outlook Excel Spreadsheets and Databases applicationsOptical industry or ophthalmic lens processing experience is preferred but not requiredFamiliarity of basic problem solving tools and techniques along with comprehension of best practices and process standardizationGreen Belt or lean training/certification or equivalent experience is a plusLanguage Skills:The ability to read and comprehend complex English instructions correspondence and/or memos is required with the capacity to write correspondence relaying findings or verbal and written communication skillsMathematical Skills:Ability to perform the analytical mathematics demanded by both the ophthalmic and business functions is to perform these operations using standard units of measurement distance weight volume and AbilityAbility to think logically in following procedures and instructionsGeneral problem solving abilitiesExhibit sound and accurate judgment and demonstrate accuracy and thoroughnessEssential Responsibilities related to Physical Demands/Work Environment:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job the associate is required to stand use hands and fingers to handle feel pick or pinch and talk or hear most of the time. The associate is occasionally required to stand walk and reach with hands and arms. The associate must frequently lift and/or move up to 50 pounds. The noise level in this location is moderate (use of computers printers and machines). Limit weight for lifting pulling and pushing is no more than 50 pounds. When lifting loads heavier than 50 pounds requirement is to use two or more people to lift the load. Ability to work varying schedules to include nights weekends and of TimeNoneUnder 1/31/3 to 2/3Over 2/3StandXWalkXSitXUse hands to finger handle or feelXReach with Hands and ArmsXClimb or balanceXStoop kneel crouch or crawlXTalk or hearXEssential Responsibilities related to Behavioral Characteristics:Possesses Strong Attention to DetailPossesses Strong communication and negotiation skillsDetail oriented and works with urgency and a high degree of accuracyHandles confidential and personal information appropriatelyAbility to tactfully handle stressful and difficult situationsPossesses strong problem solving skillsUtilizes customer service best practices to improve conflict resolution techniques to handle challenging situationsAbility to prioritize detailed tasks with minimal input to accomplish daily and long-term goals.