Order Management Manager

Fastly helps people stay better connected with the things they love. Fastlys edge cloud platform enables customers to create great digital experiences quickly securely and reliably by processing serving and securing our customers applications as close to their end-users as possible at the edge of the Internet. The platform is designed to take advantage of the modern internet to be programmable and to support agile software development. Fastlys customers include many of the worlds most prominent companies including GitHub Yelp Paramount and JetBlue.

Were building a more trustworthy Internet. Come join us.

Posting Open Date: 8/11/26

Anticipated Posting Close Date*: 11/11/26

*Job posting may close early due to the volume of applicants.

Order Management Manager

Every signed contract at Fastly passes through one critical checkpoint before it becomes revenue: Order Management. Were looking for an experienced Order Management Manager to be the senior hands-on expert that manages that process: taking signed contracts validating everything for completeness and accuracy and moving each opportunity to Closed-Won with data thats right the first time. Reporting to the Director of Revenue Transformation youll be a true right hand: bringing structure and organization to how the work gets done day to day and setting the standard for data integrity and fidelity. As a public company our order data underpins invoicing revenue recognition sales compensation and the metrics we report to investors so the details matter here and so does seeing how they connect to the bigger picture. If you take pride in zero-error execution and love building order out of complexity wed love to meet you.

What Youll Do:

• Lead the day-to-day execution of order management setting priorities keeping work moving clearing exceptions and driving month/quarter-end close readiness in close partnership with the Director
• Serve as the senior reviewer on contract-to-CRM validation - verifying line items subscription dates quantities and billing terms against signed contracts and giving the final quality sign-off before opportunities move to Closed-Won
• Represent order management in cross-functional interactions and handoffs with Sales Sales Ops Deal Desk Billing and Revenue Accounting and partnering with Business Systems to automate the work
• Serve as a point of escalation and subject-matter expert on order exceptions opportunity revisions bookings calculations and order issues
• Help shape how the process runs: designing process improvements and maintaining the documentation checklists controls and operational metrics that make data completeness accuracy and fidelity non-negotiable

What Were Looking For:

• 5 years of experience in Order Management Quote-to-Cash or Deal Desk at a B2B SaaS or technology company leveraging Salesforce; ideally in a lead or final-reviewer capacity where your sign-off carried weight
• Comfortable leading through influence rather than authority. Youve earned trust as the go-to person on a process and you raise the people around you through clear perspectives thoughtful feedback and consistent standards
• Exceptional attention to detail with a genuine commitment to data completeness accuracy and fidelity. You catch what others miss and understand why it matters downstream
• Highly organized and process-driven. You bring structure documentation and a reliable operating cadence to the work around you and others come to depend on you for it
• Ability to see the big picture: you understand how your work ripples across the broader order-to-cash process and the teams downstream of it and you surface process gaps with a recommendation before they become problems

Well be super impressed if you have experience in any of these:

• Working in a public company or SOX-compliant environment with audit-ready controls and documentation
• Supporting data governance or master data management initiatives
• Driving or co-leading process improvement and automation initiatives that measurably reduced manual work and error rates
• Helping scale or build an order management or quote-to-cash process through a period of high growth reorganization or system migration

Work Hours:

• This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position has one opening and can be hired in the following preferred office locations:

• San Francisco CA
• New York NY

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

This position may require travel as required by your role or requested by your manager.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Salary:

The estimated salary range for this position is $133200.00 to $159840.00.

Starting salary may vary based on permissible non-discriminatory factors such as experience skills qualifications and location.

This role may be eligible to participate in Fastlys equity and discretionary bonus programs.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings

We offer a comprehensive benefits package including medical dental and vision insurance. Family planning mental health support along with Employee Assistance Program Insurance (Life Disability and Accident) a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026 we offer 12 paid local holidays 12 paid company wellness days.

Why Fastly

• We have a huge impact.Fastly is a small company with a big reach. Not only doour customershave a tremendous user base but we also support a growing number ofopen source projects and of code employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We value diversity.Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate.Fastly is chock full of passionate people and were not one size fits all. Fastly employs authors pilots skiers parents (of humans and animals) makeup geeks coffee connoisseurs and more. We love employees for who they are and what they are passionate about.

Were always looking for humble sharp and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

All job applications must be submitted through our official careers site at We will never request sensitive information such as your Social Security number bank account or credit card information during the application process. All official communication will come from an @ or @ email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin family or parental status physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact your Recruiter or the Fastly Employee Relations team at or .

Fastly collects and processes personal data submitted by job applicants in accordance with ourPrivacy Policy. Please see ourprivacy notice for job applicants.