Order Expediter Sales Inside Sales

PURPOSEThe Order Expeditor is a proactive problem-solving role that ensures timely and accurate customer order processing. This position reviews the end-to-end process from sales order management to invoicing including pricing purchasing and inventory to ensure DUTIES AND RESPONSIBILITIESMonitor and expedite sales orders and order fulfillment coordinate with teams to address roadblocksIdentify sales orders at risk for outbound delivery failure Changes orders upfront (e.g. substitutions backorders POs) to get it through warehouse transportation and invoicingWork on the business process to proactively clear the pathway for customer ordersUnderstand the end-to-end process and help facilitate sales orders across functional teamsMonitor the following activities to stay informed of possible issues related to:returns and billing blocksspecial orders back orders and pricing blockspurchase requisitions purchase orders and inventory and reporting to coordinate with relevant teamsComplete daily checklist activitiesUnderstand the Available-to-Promise (ATP) Back Order and Material Replenishment Planning (MRP) processes and when to interveneOther duties as assignedSUPERVISORY RESPONSIBILITIESThis job has no supervisory REQUIREMENTSTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. High school diploma or General Education Degree (GED) and 5 years of related experience; or an equivalent combination of education and experience. COMPETENCIESExcellent customer service skillsExcellent verbal and written communication skillsExcellent problem-solving skills and ability to work independentlyAbility to compose effective and efficient reports and correspondenceAbility to organize prioritize and efficiently multitaskProficient computer skills and with Microsoft Office Products in particular ExcelWORK ENVIRONMENT / PHYSICAL ACTIVITYThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential is in an office setting and generally sedentary but position may involve walking or standing for brief periods of be required to occasionally lift carry push pull or otherwise move objects up to 25 pounds.