Order Entry Specialist Uniforms

JOB SUMMARY:

The Order Entry Specialist will work within the Customer Sales and Support team to ensure accurate entry of Uniform orders.

ESSENTIAL FUNCTIONS:

• Responsible for ensuring orders within assigned regions are processed quickly and accurately.
• Meet and/or exceed productivity and quality levels outlined in defined KPIs.
• Understanding and ensuring contractual obligations on orders are implemented.
• Effectively communicate and/or collaborate with customers Dealers Sales and/or Customer Service counterparts in a timely manner to resolve scenarios that prevent an order from moving through the process.
  • Scenarios to include but not limited to item & pricing discrepancies missing information and/or system errors.
• Review and validate order information for completeness pricing & sku accuracy and shipping requirements.
• Prioritize orders with special handling requirements.
• Work as a team in assisting others in the department to meet group goals.
  • Support other OE regions & accounts when backlogged.
  • Assist others in the department through cross-training and onboarding of new hires.
• Identify opportunities to improve order processing efficiency accuracy and customer experience.
• Work in multiples systems/programs relating to sales order entry and quoting.
• Work with Distribution center on an as-needed basis to determine complex configuration solutions.
• Participate in ISO audits and documentation updates.
• Provide timely & professional customer service as the point of contact for order-related inquiries.
• Effectively balance multiple tasks in a fast-paced environment.
• Other duties as needed.

EDUCATION & EXPERIENCE:

• 3-5 years Customer Service/Data Entry experience.
• High school diploma college preferred.
• Excellent organizational skills.
• Ability to adapt quickly to process changes and requests.
• Ability to understand technical products. Product knowledge with uniforms or certified products a plus.
• Digital proficiency with a strong understanding of Microsoft Suite. Salesforce and Oracle experience a plus.
• Excellent communication skills both verbal and written through multiple channels such as email and phone calls.

PHYSICAL REQUIREMENTS:

• Hearing and vision required to be within normal ranges with or without correction.
• Required to operate traditional office equipment including laptops computer monitors headsets and telephones.
• Depending on candidate location may be required to travel to the corporate office space on 4^th floor via stairs or elevator.

MENTAL REQUIREMENTS:

• Displays an ambitious positive attitude.
• Interpersonal skills to build relationships with all levels of the organization.
• Comfortable challenging supplied inputs and questioning existing processes.
• Ability to manage multiple priorities meet deadlines work proactively and independently in a fast-changing environment.

RELATIONSHIPS & CONTACTS:

• Works closely with Customer Support Sales Manufacturing Plants Product Management and Customers.
• Relationship building with Dealers and End Users.

Required Experience:

IC