Operations Technician

AECOM is seeking a highlight motivated Operations Technician for employment at a client facility located in Detroit MI. The Operations Technician will support AECOMs team and their client in special event traffic operations management working closely with venue representatives and law enforcement agencies including sports games concerts and festivals. The position will report daily to on-site management and contribute to a team of traffic operations engineers ITS technicians and other traffic signal operations technicians. The applicant must be professional self-motivated resourceful and able to prioritize multiple client requests. Communication skills are paramount in this position as the qualified candidate will be expected to work with a team on complex traffic signal systems and adapt to changing conditions in a real-time environment.

The Operations Technician serves as a dynamic role and the successful candidate will provide hands-on technical services and support for various traffic signal and intelligent transportation systems. The successful candidate will also be expected to communicate with key agency stakeholders including law enforcement personnel special event operations and parking staff transit system representatives and client engineers.

This position will be assigned to a PM Operations Shift. Hours are expected to cover approximately 4:00 PM to 12:30 AM Monday through Friday; however depending on need these hours may be adjusted.

This position will report to the client facility full time. The working environment will be at a traffic operations center where the successful candidate will be expected to successfully complete tasks at an agency workstation on a control room operations floor.

This position is expected to begin work on October 5 2026.

Job Responsibilities

The responsibilities of this position include but are not limited to:

• Monitor traffic detectors sensors central systems and automated traffic management systems to identify and manage changing roadway conditions incidents congestion and planned/unplanned events.
• Support operations for special events management and active operations
• Monitor camera video and other information sources for the detection and verification of planned and unplanned events that impact traffic flow and safety.
• Disseminate traffic information through various communication channels and software platforms both to internal stakeholders and external groups including the public.
• Provide detailed shift logs and information pertaining to overnight special events traffic incidents and other occurrences for analysis and use by AM shift teams and engineers.
• Create maintain and troubleshoot work orders for ITS equipment and service requests related to traffic operations.
• Communicate effectively with engineers technicians transportation agency personnel first responders and other agency personnel.
• Verify and compare deployed traffic signal timing plans for accuracy.
• Deploy pre-designed traffic signal timing plans to address mobility concerns
• Configure traffic signal systems including software systems and hardware as directed.
• Develop graphs charts tables maps and descriptive statistics for traffic operations analysis.
• Assist with data collection for studies and management needs.

Qualifications :

Minimum Qualifications

• BA/BS 4 Years of relevant experience or demonstrated equivalency of experience and/or education
• Valid Michigan Drivers License
• Must be able to operate a computer while sitting or standing at a desk for an entire shift.
• Ability to view and analyze CCTV and other video monitoring equipment

Preferred Qualifications

• Previous experience in a dispatch environment or Emergency Response (911 Fire etc) or previous transportation Traffic Management Center Operator/Dispatcher experience strongly preferred.
• Ability to synthesize information from diverse sources including traffic signal systems police and first responder communication systems and camera monitoring systems
• Technical literacy in English
• Punctual attendance.
• Able to work independently during overnight shifts
• Experience with traffic signal controller software and detection systems
• Understanding of traffic signal operations and traffic management relative to safety and mobility of travelers
• International Municipal Signal Association Certifications including Traffic Signal Technician I or higher
• Working knowledge of and skill set to utilize and operate traffic signal system software platforms and/or web-based applications
• Associates degree in Civil Engineering or a transportation-related field or a combination of education and practical experience in a similar field

Additional Information :

• This role does not provide Visa Sponsorship

At AECOM we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time