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Operations Support Specialist, Return Logistic Services
Job Location:
Job Location:
Bellevue, WA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
20 August 2026 (Yesterday)
Posted:
Application Deadline:
17 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Return Logistics Services (RLS) is a growing business unit within Amazon that provides attended pickup and returns solutions across North America. RLS operates over 600 assisted pickup and returns locations and continues to expand its footprint. The Operations Support Specialist role is focused on supporting the labor department to ensure locations are properly staffed and providing field leaders with new and incredibly fast resolution speeds for scheduling issues. This role will play a critical role in reacting to same-day scheduling issues that create potential for operational closures that can impact customer experience.
Our team is focused on streamlining and centralizing tasks that our field leaders action upon and this role will be a key cog in our commitment to removing such tasks.
Key job responsibilities
A successful Operations Support Specialist will demonstrate the ability to perform the following functions including but not limited to:
Work independently without continued guidance
Maintain punctuality reliability and consistent attendance
Execute tasks with a high degree of attention to detail
Respond to escalations within a timely manner and demonstrate a sense of urgency during tight timelines
Apply knowledge of departmental resources policies and procedures to resolve issues accurately
Communicate clearly in written and oral formats to teammates management and field operators (customer)
Recognize work-related tasks with the greatest importance and prioritize accordingly
Navigate multiple computer systems and programs to deep dive issues (e.g. scheduling platforms Slack Excel)
Proactively communicate system and process issues to management
Fulfill all required job functions as detailed below
A day in the life
Roles within the team will vary and may include some or all duties below:
communication tools for potential scheduling escalations (i.e. Slack/SIM)
Investigate scheduling escalations utilizing a set of process paths to determine which steps (if any) must be taken
paths can include sending communications to employees posting new shifts communicating with field managers etc.
communications to associates regarding how/when to operate tools
up on pending issues
teammates with a detail of what pending issues still require support
with managers and leadership on staffing status escalations and operational needs
Excel Slack and similar platforms to perform daily functions
8. All other duties as assigned
About the team
CXO LTS Team: Our mission is to provide unparalleled support to the field team through our labor tech-support and standardization services. We strive to offer all-inclusive solutions including program development and real time assistance. Our Northstar is ensuring our field leaders can get back the bandwidth to focus on the basics of developing their people and ensuring their sites offer exceptional customer service. Our commitment to this goal drives us to ask the important question of whats not working or what can work better and provide the best possible centralized streamlined or automated solution.
- Speak write and read fluently in English
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our team is focused on streamlining and centralizing tasks that our field leaders action upon and this role will be a key cog in our commitment to removing such tasks.
Key job responsibilities
A successful Operations Support Specialist will demonstrate the ability to perform the following functions including but not limited to:
Work independently without continued guidance
Maintain punctuality reliability and consistent attendance
Execute tasks with a high degree of attention to detail
Respond to escalations within a timely manner and demonstrate a sense of urgency during tight timelines
Apply knowledge of departmental resources policies and procedures to resolve issues accurately
Communicate clearly in written and oral formats to teammates management and field operators (customer)
Recognize work-related tasks with the greatest importance and prioritize accordingly
Navigate multiple computer systems and programs to deep dive issues (e.g. scheduling platforms Slack Excel)
Proactively communicate system and process issues to management
Fulfill all required job functions as detailed below
A day in the life
Roles within the team will vary and may include some or all duties below:
communication tools for potential scheduling escalations (i.e. Slack/SIM)
Investigate scheduling escalations utilizing a set of process paths to determine which steps (if any) must be taken
paths can include sending communications to employees posting new shifts communicating with field managers etc.
communications to associates regarding how/when to operate tools
up on pending issues
teammates with a detail of what pending issues still require support
with managers and leadership on staffing status escalations and operational needs
Excel Slack and similar platforms to perform daily functions
8. All other duties as assigned
About the team
CXO LTS Team: Our mission is to provide unparalleled support to the field team through our labor tech-support and standardization services. We strive to offer all-inclusive solutions including program development and real time assistance. Our Northstar is ensuring our field leaders can get back the bandwidth to focus on the basics of developing their people and ensuring their sites offer exceptional customer service. Our commitment to this goal drives us to ask the important question of whats not working or what can work better and provide the best possible centralized streamlined or automated solution.
- Speak write and read fluently in English
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at FL Tampa - 20.52 - 29.18 USD hourly
USA WA Bellevue - 21.58 - 29.18 USD hourly
Required Experience:
IC
About Company
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