Operations Support Specialist

Operations Support Specialist at Ahola

The Operations Support Specialist reports to the Director of Operations and provides support to the Operations Department including the Year-End team. This role partners with Operations leadership and senior team members to support client activities process payroll-related tasks complete projects and ensure exceptional service delivery. This position provides hands-on experience in payroll operations HCM systems and client support while serving as a development path toward a future Client Success Partner role.

What Youll Do as Operations Support Specialist at Ahola

• Provide professional phone and email support to clients assisting with questions requests and general payroll-related needs.
• Process payrolls payroll adjustments and client account maintenance activities accurately and efficiently across varying levels of client accounts.
• Learn and develop proficiency in payroll system configurations including client accruals retirement plans and other account setups.
• Research troubleshoot and resolve client inquiries while meeting established service expectations and deadlines.
• Review audit and validate payroll reports to ensure accuracy completeness and compliance.
• Create standard and customized reports using reporting tools while performing appropriate testing and validation.
• Support year-end payroll activities including W-2 reprints report reprints Social Security number corrections and other assigned projects.
• Utilize CRM and payroll systems to document client interactions maintain accurate records and support operational processes.
• Cross-train within the Operations and Distribution teams to gain a broad understanding of payroll processes systems and client support functions.
• Participate in a structured development path designed to build the knowledge and skills necessary for future advancement into the Client Success Partner role.
• Assist Operations leadership and senior team members with departmental initiatives special projects and process improvements.
• Collaborate with internal teams to support client needs and promote operational efficiency.
• Complete required training and ongoing professional development to expand knowledge of payroll HCM technology company products and industry best practices.
• Maintain confidentiality of client and company information while building positive professional relationships with clients and colleagues.
• Manage multiple priorities in a fast-paced environment while communicating progress challenges and opportunities to Operations leadership.

The Experience Youll Need

• High school diploma or equivalent required; payroll HCM or related industry experience preferred.
• Experience with payroll processing and/or HCM software platforms required; iSolved experience preferred.

What we look for in a candidate for this role:

• Strong verbal and written communication skills with the ability to build positive relationships with clients and internal teams.
• Excellent organizational skills with the ability to manage multiple priorities meet deadlines and work effectively in a fast-paced environment.
• Strong attention to detail problem-solving skills and the ability to research analyze and resolve issues independently.
• Proficiency with Microsoft Office Suite including Outlook Word Excel and PowerPoint.
• Self-motivated adaptable and committed to continuous learning and professional development.
• Ability to work both independently and collaboratively while demonstrating professionalism accountability and a customer-focused mindset.
• Ability to maintain confidentiality and exercise discretion when handling sensitive client and company information.

In addition to our family-like culture Ahola provides a variety of perks and benefits.

The Interview Process

• Phone interview with Ahola HR
• In-person interview with Management

Questions about our HR Assistant role Contact us at !

The AHOLA Corporation provides equal employment opportunities to all qualified applicants and employees and administers all aspects and conditions of employment without regard to the following: Race Color Age Sex Sexual orientation Gender Gender identity Religion National origin Pregnancy Physical or mental disability Military or veteran status or Genetic information. Equal employment opportunity applies to but is not limited to employment status training promotion demotion transfer leaves of absence and termination.

Required Experience:

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