Operations Support

About Us

As a company we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family this is the place for you!

We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110000 employees across 130 countries we go all the way to connect and simplify global trade and help our customers grow and thrive.

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload) LTL (Less Than Truckload) brokerage cross-border trucking groupage and sortation hubs connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B B2C B2B2C e-commerce direct to store dropship returns and more leveraging asset-based asset-light and non-asset models.

Job Summary

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track trace enter and update shipments.

Responsibilities

• Real time audits of stop data being input by delivery teams and reporting exceptions

• Monitoring progress of delivery teams and communicating potential issues with time windows

• Receiving inbound calls from delivery teams reporting issues

• Communicating all potential delivery issues to the appropriate internal and external customers

• Printing organizing and processing paperwork associated with the delivery process

• Using additional resources to resolve issues that may prevent delivery

• Assisting with warehouse duties and handling freight with a pallet jack when needed

Primary Customer Experience Responsibilities

• Resolving issues with delivery teams external customers and internal customers

• Communicating in real time the essential details regarding an issue via phone text and email

• Creating a positive professional and friendly environment

• Communicating with Vendor Owners and their Contracted Workers regarding Key Performance Indicators (KPIs)

Skills/Competencies

• Excellent oral and written communication and problem-solving skills

• Technological aptitude using the internet and online tools

• Ability to multitask

• Excellent organizational skills with emphasis on detail

Company Benefits

• Medical

• Dental

• Vision

• 401k Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Pay Range

$20.00 - 22.00 per hour

Schedule

Monday - Friday 1:00pm - 9:30pm; ability to work weekends as needed.

The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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