Operations Support Manager

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Manufacturing

Job Sub Function:

Manufacturing Assembly

Job Category:

People Leader

All Job Posting Locations:

Jacksonville Florida United States of America

Job Description:

The Operations Support Manager is responsible for ensuring smooth safe and compliant operations across Warehouse & Shipping Maintenance & Calibration and Spare Parts management. This role leads day-to-day operational execution drives preventive maintenance and calibration programs maintains spare-parts availability and continuously improves processes to support customer service equipment reliability and cost control.

Key Responsibilities

Warehouse & Shipping:

• Oversee inbound/outbound receiving picking packing staging and shipping operations to meet delivery targets and quality standards.
• Manage inventory accuracy (cycle counts physical inventory) storage optimization and stock replenishment.
• Ensure compliance with all shipping regulations labeling and documentation requirements.
• Implement and enforce health safety and housekeeping standards in the warehouse.
• Coordinate with logistics carriers and 3PL partners; negotiate rates and monitor performance.
• Use warehouse management systems (WMS) and ERP interfaces to maintain accurate records and traceability.

Maintenance & Calibration (Including Spare Parts):

• Lead preventive and corrective maintenance programs for production material handling and facility equipment using a CMMS.
• Own the calibration program for test measurement and process control equipmentdevelop schedules execute or manage vendors and ensure traceable documentation.
• Manage spare-parts inventory levels reorder points lead times and obsolescence to minimize downtime while controlling carrying costs.
• Source and manage relationships with service vendors calibration labs and spare-parts suppliers; oversee contracts and SLAs.
• Drive root-cause analysis and reliability improvement initiatives (RCA FMEA TPM).
• Maintain accurate maintenance and calibration records to support audits and regulatory compliance.

Leadership & Team Development:

• Supervise and coach warehouse shipping maintenance and calibration technicians; manage staffing scheduling and performance reviews.
• Promote cross-training and skill development to increase team flexibility.
• Foster a safety-first culture and lead regular safety and training programs.

Compliance Quality & Continuous Improvement:

• Ensure operations meet applicable regulatory and quality standards (e.g. ISO GMP or industry-specific requirements).
• Develop update and enforce SOPs work instructions and maintenance/calibration procedures.
• Identify and implement process improvements to increase efficiency reduce costs and improve service levels.
• Produce regular operational reports and present performance metrics to leadership.

Key Performance Indicators (KPIs):

• On-time shipments and delivery accuracy
• Inventory accuracy and stockout rate
• Equipment uptime / meantime between failures (MTBF)
• Preventive maintenance completion rate and backlog
• Calibration completion on schedule with documented traceability
• Spare-parts service-level and inventory turnover
• Safety incident rate / corrective actions closed

Qualifications

• Bachelors degree in Engineering Supply Chain Operations Management or related field (or equivalent experience).
• 5 years of progressive experience in operations warehouse management and maintenance/calibration; management or supervisory experience preferred.
• Hands-on experience with CMMS WMS and ERP systems.
• Strong knowledge of preventive maintenance calibration practices spare-parts management and vendor management.
• Familiarity with relevant regulatory frameworks (industry-specific: e.g. GMP ISO) is a plus.
• Excellent leadership communication problem-solving and organizational skills.

Preferred

• Technical background (mechanical/electrical) or certification in maintenance/industrial trades.
• Experience with Lean Six Sigma TPM or reliability engineering approaches.
• Proven vendor negotiation and contract-management skills.

Other:

• Up to 50% travel in the first 6-9 months.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs.

If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center () or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Agile Manufacturing Assembly Operations Consulting Developing Others Good Manufacturing Practices (GMP) Human-Computer Relationships Inclusive Leadership Leadership Manufacturing Processes Manufacturing Science and Technology (MSAT) Plant Operations Quality Standards Resource Management Sustainability Team Management Technologically Savvy Validation Master Plans Value Stream Mapping (VSM)