Operations Supervisor

The Operations Supervisor is responsible for overseeing the day-to-day operations of Boise Centre ensuring that events are executed safely efficiently and to the highest standards of customer service. This position provides hands-on leadership to operations staff coordinates event setups and breakdowns and works closely with internal departments clients vendors and event partners to ensure successful event experiences.
The ideal candidate is a dependable solutions-oriented leader who thrives in a fast-paced environment communicates effectively and is comfortable managing multiple priorities while maintaining a strong focus on safety service and operational excellence.
Essential Duties and Responsibilities

• Supervise and provide direction to Operations staff during event setup execution and teardown.
• Coordinate room setups event transitions equipment placement and facility readiness according to event specifications.
• Review event orders and operational plans to ensure all event requirements are understood and properly executed.
• Serve as an on-site operational point of contact for clients event organizers vendors contractors and other partners.
• Conduct regular inspections of event spaces and facility areas to ensure cleanliness safety appearance and operational readiness.
• Ensure employees follow Boise Centre policies procedures safety standards and applicable regulations.
• Train coach and develop Operations staff to promote teamwork accountability and excellent customer service.
• Assign daily tasks and monitor staffing levels to ensure operational needs are met.
• Respond quickly and professionally to operational issues last-minute changes and client requests.
• Coordinate with departments such as Event Services Facilities Security Housekeeping and Audio/Visual to support seamless event operations.
• Operate and oversee the proper use of facility equipment furniture staging and other event-related resources.
• Assist with inventory control equipment maintenance and reporting of damaged or unsafe equipment.
• Complete required operational reports checklists incident reports and other documentation accurately and on time.
• Help identify opportunities to improve operational efficiency service quality and guest experience.
• Assist with emergency procedures and respond appropriately to safety or facility-related incidents.
• Perform other duties and responsibilities as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Previous supervisory or leadership experience preferably in hospitality events convention centers facilities or a related field.
• Strong communication organizational and problem-solving skills.
• Ability to lead and motivate employees in a fast-paced environment.
• Ability to work effectively with clients vendors coworkers and members of the public.
• Ability to prioritize tasks and remain calm under pressure.
• Basic computer skills and ability to learn operational and event-management systems.
• Ability to work a flexible schedule including evenings weekends holidays and extended hours when required by event schedules.

Preferred

• Experience working in a convention center hotel arena performing arts venue or other large-scale event facility.
• Experience with event setups room configurations staging equipment or facility operations.
• Previous experience supervising hourly or event-based staff.
• Knowledge of workplace safety practices and emergency procedures.