Operations Supervisor III

Location:Oxford Ohio
Schedule:MondayFriday 6:00 a.m.2:00 p.m.

Butler County Regional Transit Authority (BCRTA) is seeking an experienced and dependableOperations Supervisor IIIto help lead daily transit operations at our Oxford location.

This senior-level supervisory position is responsible for coordinating safe reliable and efficient transportation services. The Operations Supervisor III independently manages complex dispatch and field situations oversees operator performance coordinates schedules and staffing troubleshoots transit technology and responds to operational emergencies.

The successful candidate will be a confident decision-maker who can remain composed in a fast-paced environment support vehicle operators communicate effectively with customers and clients and keep service running smoothly when unexpected challenges arise.

• Coordinate daily transit operations to support safe reliable and efficient service.

• Lead scheduling and rostering activities with minimal oversight adjusting assignments to address staffing levels service demands and operational changes.

• Manage complex dispatch situations including service interruptions operator concerns customer complaints and emergency events.

• Operate the base radio console and communicate routine and emergency information to vehicle operators.

• Troubleshoot Mobile Data Terminal (MDT) and Automatic Vehicle Location (AVL) system issues to minimize service disruptions.

• Perform road supervision and vehicle operator responsibilities independently.

• Monitor vehicle operators adherence to safety requirements operating procedures schedules and radio protocols.

• Investigate accidents incidents service concerns and safety-related issues.

• Coordinate emergency responses and maintain communication with Transit Operations Management.

• Adjust routes schedules and vehicle assignments in response to emergencies road conditions staffing shortages and other operational challenges.

• Conduct behind-the-wheel evaluations and provide retraining or coaching to vehicle operators.

• Conduct vehicle operator performance reviews and provide clear constructive feedback.

• Administer routine corrective or disciplinary action under the direction of Operations Management.

• Respond to customer inquiries provide transit information assist with trip scheduling and resolve escalated service concerns.

• Maintain accurate operational records including logs reports statistical information and I-Reporter documentation.

• Recommend corrective actions and operational improvements based on identified service or safety concerns.

• Provide guidance and support to vehicle operators regarding safety practices and standard operating procedures.

• Perform all responsibilities associated with the Operations Supervisor I and Operations Supervisor II levels.

• Promote a positive public image of BCRTA and consistently provide excellent customer service.

• Perform other related duties as assigned.

• High school diploma or equivalent.

• Experience in transit operations dispatch field supervision scheduling rostering or a closely related operational environment.

• Experience independently managing road supervision and vehicle operator responsibilities.

• Demonstrated experience troubleshooting MDT and AVL systems.

• Experience responding to operational emergencies safety incidents and complex service situations.

• Experience coaching evaluating or training employees.

• Valid Class B Commercial Drivers License with passenger endorsement.

• Strong knowledge of transit dispatch scheduling rostering and field operations.

• Ability to manage daily operations with minimal supervision.

• Ability to troubleshoot MDT AVL and related transit technology.

• Strong judgment and problem-solving skills including the ability to make timely decisions during emergencies and service disruptions.

• Ability to investigate incidents document findings and recommend corrective action.

• Ability to conduct performance evaluations and provide constructive coaching.

• Strong training negotiation and persuasion skills.

• Ability to read understand interpret and apply policies procedures and operational documents.

• Ability to manage multiple priorities while remaining professional and composed under pressure.

• Excellent verbal and written communication skills.

• Strong customer-service and conflict-resolution skills.

• Proficiency with Microsoft Office applications.

• Ability to work collaboratively with vehicle operators supervisors managers customers and community partners.

• Frequent sitting speaking and hearing.

• Occasional standing walking kneeling squatting bending and reaching.

• Ability to kneel and bend to secure wheelchair restraints.

• Visual acuity color vision and depth perception sufficient to perform the essential responsibilities of the position.

Work is performed primarily in an office and transit operations environment with fieldwork required for road supervision accident response and service support. The position may occasionally be exposed to vehicle exhaust fumes and changing weather or roadway conditions.

This is a full-time position based at BCRTAsOxford Ohiolocation. The regular schedule isMonday through Friday 6:00 a.m.2:00 p.m.

The schedule is subject to change based on business and service needs.

BCRTA offers a competitive public-sector benefits package that includes:

• 14% employer contribution to the Ohio Public Employees Retirement System (OPERS).

• Medical dental and vision insurance.

• Employer-paid short-term disability and life insurance.

• Up to 29 paid days off during the first year.

• Opportunities for advancement and professional development.

Butler County Regional Transit Authority is a political subdivision of the State of Ohio organized as a regional transit authority under Ohio law. BCRTA is the designated recipient of federal transit funds and provides public transportation within and around Butler County including Hamilton Middletown Fairfield West Chester Oxford and Miami University.

BCRTA employs or directs approximately 120 transit employees manages an annual budget of approximately $15 million and is governed by a nine-member Board of Trustees.

Our mission is to support Butler Countys quality of life and economic development through public transportation solutions. BCRTA promotes a workplace culture built on inclusion diversity cooperation problem-solving teamwork independence and ingenuity.

This description is not intended to contain every function or responsibility that may be required of an employee in this position. Employees may be assigned other related duties as operational needs arise.

Applications are public records and will only be reviewed once for each position. Applicants must submit a separate application for each position of interest. BCRTA applications do not represent a contract of employment.

BCRTA states as its policy a commitment to provide equal opportunity to all persons in matters affecting all employment processes (including but not limited to recruitment or recruitment advertising hiring upgrading selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation) without regard to a persons race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information or veterans status.

Further BCRTA is committed to complying with Title I of the Americans with Disabilities Act and prohibits discrimination on the basis of disability. BCRTA will make accommodations that are reasonable and not unduly burdensome to enable qualified disabled applicants and employees to participate in the employment process and perform essential job functions.