Operations Supervisor

Position Summary

Oversee the daily operations of a post-acute care practice in Houston TX. Practice providers work in skilled nursing facilities rehabilitation centers assisted living communities and long-term care settings.

Key Responsibilities

Operational Management

• Collaborate with administrative and clinical leadership to ensure seamless communication between providers and facilities.
• Monitor operational KPIs staffing coverage scheduling accuracy documentation compliance and service delivery metrics.
• Develop and implement operational policies workflows and performance standards to improve efficiency and patient care coordination.
• Support and mentor administrative and operational staff.

ProviderOnboarding & Support

• Coordinate onboarding for new providers including physicians nurse practitioners physician assistants and ancillary staff.
• Through partnership with Recruitment and Credentialing facilitate provider orientation EMR access training schedules workflow education and facility introductions.
• Serve as a primary operational point of contact for new providers during onboarding and transition periods.

FacilityOnboarding & Relationship Management

• Conduct facility readiness assessments and ensure operational alignment prior to go-live dates.
• Assist leadership with staffing plans workflow delegation and operational training initiatives.
• Promote a collaborative patient-centered and accountability-driven culture.
• Coordinate implementation activities including workflow setup communication protocols billing integration documentation processes and provider scheduling.
• Support ongoing facility engagement issue resolution and service optimization initiatives.

Qualifications:

• 3 years of management experience in a healthcare organization required
• Excellent communication customer service and critical thinking skills
• Proficiency with Microsoft Office
• Strong attention to detail and organizational skills
• Ability to handle confidential information in accordance with HIPAA regulations
• Ability to prioritize and manage multiple tasks with minimal supervision

Benefits:

• Competitive compensation
• Health dental and vision insurance
• Paid time off and paid holidays
• 401(k) with employer match
• Training and professional development opportunities
• Supportive and collaborative team environment