Operations Supervisor

Operations Supervisor

Were looking for an Operations Supervisor to lead daily shop operations support our technicians and help drive service excellence. This role combines hands-on technical leadership workflow coordination quality oversight and employee development to ensure repairs are completed safely efficiently and to the highest standards. If youre a respected technician who enjoys coaching others solving problems and leading by example this is an opportunity to take the next step in your career.

What Youll Do:

• Lead and support a team of Shop Technicians providing daily guidance coaching and technical expertise
• Coordinate shop workflow and technician assignments to ensure efficient utilization of labor and timely completion of repairs
• Serve as the primary technical resource for complex diagnostics troubleshooting and repair-related challenges
• Review work orders for completeness accuracy proper documentation and timely closure
• Conduct regular Work in Progress (WIP) reviews to ensure jobs remain on schedule and are completed within established timelines
• Monitor shop productivity efficiency and quality metrics while identifying opportunities for improvement
• Support the Field Service Manager with technician performance management goal setting and employee development initiatives
• Assist withonboarding and training new technicians helping them develop technical skills and knowledge of company processes
• Perform quality control inspections to ensure repairs meet company standards and customer expectations
• Maintain a safe organized and professional shop environment in compliance with company policies and safety standards
• Collaborate with Parts Service and Operations teams to ensure efficient job execution and customer satisfaction
• Assist with customer communication and service-related concerns as needed
• Provide hands-on technical support and perform repairs when necessary to support shop operations
• Conduct regular equipment tool and shop inspections to maintain safety and operational readiness
• Identify and implement process improvements that increase productivity efficiency and overall service quality

What You Need:

• 5 years of experience as a technician in industrial equipment maintenance mechanical repair or a related field
• Previous leadership mentoring or supervisory experience preferred
• Strong technical expertise in equipment diagnostics repair and troubleshooting
• Proven ability to lead by example and foster a culture of accountability teamwork and safety
• Strong understanding of service department operations including work order management labor tracking and workflow coordination
• Excellent communication organization and time management skills
• Ability to prioritize multiple tasks and make sound decisions in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Experience coaching training and developing technicians
• Proficiency with Microsoft Office and service management software; experience withEquipSoft and Tinnacity preferred
• Valid drivers license and acceptable driving record
• High school diploma or equivalent required; technical training certifications or additional education preferred
• Ability to participate in after-hours support rotation as needed

What We Offer:

• Multiple healthcare options including company paid plan (medical dental vision)
• 401(k) with company match
• Paid time off holidays
• Company-paid short-term long-term disability life insurance
• Employee Ownership (ESOP) - build long-term wealth as an owner

About Us:

Become our next millionaire. Alliance Material Handling is a 100% employee-owned company where every team member shares in the success they help create. We believe in rewarding hard work with real financial opportunity and long-term career growth.