Operations Supervisor Air

The Operations Supervisor Air Freight is responsible for leading daily air import and export operations to ensure timely compliant and costeffective movement of international freight. They oversee a team of air freight forwarding professionals while serving as a subject matter expert across export documentation import clearance carrier coordination and customer service. They partner closely with internal stakeholders airlines customs brokers and overseas offices to drive operational excellence. They play a critical role in maintaining service quality meeting SLAs and resolving escalated shipment issues. This handson leader brings strong background in international air freight processes and a continuousimprovement mindset.

Responsibilities

• Supervise daytoday air import and export operations ensuring compliance with international trade regulations and company SOPs.
• Lead coach and develop a team of air freight coordinators promoting accountability accuracy and service excellence.
• Oversee endtoend shipment lifecycle management including booking documentation customs coordination and final delivery.
• Ensure adherence to airline TSA IATA and customs requirements for international air freight movements.
• Monitor operational KPIs such as transit times service levels cost control and shipment accuracy.
• Serve as the escalation point for customer issues shipment delays and operational exceptions driving timely resolution.
• Coordinate closely with overseas agents airline partners customs brokers and trucking providers.
• Review and approve air freight documentation including MAWB/HAWB commercial invoices packing lists and export filings.
• Support pricing routing and capacity decisions in partnership with sales and network teams.
• Identify process gaps and implement continuous improvement initiatives to enhance efficiency and service quality.
• Ensure accurate and timely data entry within the freight forwarding and transportation management systems.
• Maintain strong customer relationships by ensuring consistent communication and proactive issue management.
• Support staffing scheduling and workload balancing to meet operational demands.
• Promote a culture of safety compliance and operational discipline.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED equivalent required; Associates or Bachelors degree in Logistics Supply Chain Business or a related field preferred.
• Certification/Licensure: IATA/FIATA certification Certified Customs Specialist (CCS) or similar industry credentials preferred.
• Experience: 5 years of experience in international air freight import and export operations.
• Prior supervisory or team lead experience within a freight forwarding or logistics environment.
• Strong working knowledge of international trade compliance Incoterms and air freight documentation.
• Experience working with freight forwarding systems and transportation management platforms required; CargoWise experience highly preferred.
• Excellent problemsolving organizational and timemanagement skills in a highvolume environment.
• Strong written and verbal communication skills with the ability to interact across global teams and customers.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies including Windows PCs Microsoft O365 (Outlook Word Excel PowerPoint etc.) and web conferencing (Teams Zoom Webex etc.).
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting) with travel for related meetings/events.