Operations Specialist

The International Rescue Committee (IRC) responds to the worlds worst humanitarian crises helping to restore health safety education economic wellbeing and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein the IRC is one of the worlds largest international humanitarian non-governmental organizations (INGO) at work in more than 40 countries and 29 U.S. cities helping people to survive reclaim control of their future and strengthen their communities. A force for humanity IRC employees deliver lasting impact by restoring safety dignity and hope to millions. If youre a solutions-driven passionate change-maker come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

The Operations Specialist is responsible for the coordination of operational functions of the Sacramento office resulting in a well-functioning compliant environment for staff clients and partners. They are the primary point of contact for various functional areas manage reception and provide general administrative support. This is a challenging position that requires strong organization creative problem-solving a high level of personal initiative and the ability to work well in a distributed multicultural fast-paced environment. This position reports to the Site Director.

Major Responsibilities:

Safety and Security (S&S)

• Serve as the offices primary focal point for day-to-day S&S matters.

• Coordinate immediate incident management including filing police reports. Report S&S incidents involving covered persons in accordance with established protocols.

• Develop office-specific S&S onboarding materials ensuring the provision of S&S briefings to new staff and covered persons.

• Organize a minimum of one emergency evacuation exercise at office or program site level per year and other appropriate trainings informed by Security Risk Assessment findings.

Information Technology (IT)

• Serve as the offices primary focal point for IT and communications infrastructure hardware and software matters.

• Educate staff about IT support resources including appropriate channels for incident reporting.

• Work with regional and HQ IT team to address any internet or telecommunications service disruptions liaising with local internet and telecommunications service providers.

Supply Chain

• Serve as the offices primary point of contact for procurement and supply chain. Order supplies equipment accordance with supply chain and financial compliance guidelines and coordinate servicing and repairs as needed.

• Manage and maintain digital and physical files.

• Manage vendor billing/invoices in coordination with Finance team.

• Coordinate fleet management in accordance with established protocols.

• Coordinate on- and off-site storage needs.

Facility Management

• Manage office and equipment leases coordinate repairs and improvements with property managers as needed.

• Coordinate the allocation of workspaces and support related employee lifecycle needs such as building access.

• Support smooth functioning of office infrastructure including communications equipment and services.

• Assist with planning and coordinating office events and meetings.

Other duties

• Greet clients visitors donors job candidates and other IRC stakeholders at front desk with a high degree of professionalism.

• Coordinate and refer walk-in clients to appropriate programs.

• Answer calls manage general email account and respond to walk-in inquiries.

• Complete I-9 verifications with new hires.

• Other duties as assigned

Key Working Relationships:

Position Reports to: Operations Manager with dotted line to Site Director.

Job Requirements:

Work Experience:

• One or more years of relevant work experience in office administration; facilities management procurement or related field preferred.

Demonstrated Skills and Competencies:

• Highly organized self-starter with demonstrated problem-solving and follow-through ability and proven success in managing multiple and diverse priorities under pressure.

• Strong analytic problem-solving skills with attention to detail.

• Ability to troubleshoot basic IT issues.

• Excellent verbal and written communication skills as well as an overall ability to be clear and concise in all communications.

• Strong organizational and time-management skills; proven ability to prioritize and deliver on time in a demanding fast-paced environment.

• Ability to work both independently and in a dynamic cross-functional global team structure.

• Highly proficient in Microsoft Office suite.

• Demonstrated ability to work effectively with stakeholders at all levels.

• Ability to manage and work through change in a proactive and positive manner.

Education:

• Bachelors degree or equivalent directly related experience required.

Language Skills:

• Fluency in English required.

Preferred experience & skills:

• Prior people management experience preferred.

Working Environment:

• Standard office working environment.

Compensation: (Pay Rate: $26-$27/hr). Ranges are based on various factors including the labor market job type internal equity and budget. Exact offers are calibrated by work location individual candidate experience and skills relative to the defined job requirements.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity Service Equality and accordance with these values the IRC operates and enforces policies on Safeguarding Conflicts of Interest Fiscal Integrity and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection power sharing debate and objectivity to deliver the best possible services to our clients.

Cookies: IRC offers a comprehensive and competitive benefits package. Highlights include 10paid sick leave 10U.S. holidays 20-25generous paid time off based on role and tenure medical insurance starting at $163/month dental starting at $6.50/month and vision starting at $5/month flexible spending accounts (healthcare dependent careand commuter) a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting) disability and life insurance and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race sex color national origin religion sexual orientation age marital status veteran status disability or any other characteristic protected by applicable law.