Operations Scheduling Coordinator

At IntraNerve Neuroscience (INN) we are committed to delivering high-quality neuroscience services while ensuring efficient and compliant operations behind the scenes. As an Operations Scheduling Coordinator you will be a vital member of our on-site Operations Team primarily responsible for clinical case scheduling via email and phone while also providing administrative support for daily business operations.

Since 2010 INN has been accredited by The Joint Commission and is recognized as a trusted provider of neuroscience services across the country. Our commitment to excellence compliance and continuous improvement ensures that we remain at the forefront of the field.

What Makes INN Different

• Award-Winning Workplace Recognized for Professional Development Employee Well-being and Appreciation
• Commitment to Excellence We maintain high standards in operational efficiency compliance and payer relations
• Integrity & Professionalism We prioritize ethical business practices accuracy and accountability in every aspect of our work
• Collaboration & Support Work with a dedicated team of billing credentialing and contracting professionals
• Innovation in Healthcare Operations We continuously refine our processes to enhance efficiency and reimbursement outcomes

Why Consider INN

• Privately Owned Mission-Driven A focus on service quality compliance and efficiency over corporate bureaucracy
• Opportunities for Professional Development Expand your expertise in payer enrollment credentialing and healthcare administration
• Impactful Work Play a key role in ensuring seamless revenue processes that support patient care
• Resources & Support Work with state-of-the-art payer portals EDI systems and experienced operational teams
• Competitive Compensation Salary is based on experience and credentials offering a highly competitive pay structure

If you have experience in clinical case scheduling administrative support and customer service and are looking for an opportunity with a company that values accuracy collaboration and efficiency we encourage you to apply.

Join an on-site team where your expertise directly supports the success of our healthcare services.

Essential Job Functions

*Note: Punctuality and reliable job attendance are essential functions in the performance of this job. Due to the emergent nature of scheduling real-time response for emails and calls is required during operating hours and during assigned after-hours shifts.

Clinical Case Scheduling

• Schedule oversight including creating and updating cases for multiple regions nationwide while verifying sufficient regional coverage.
• Scheduling inbox management ensuring all emails are resolved timely and the inbox is clear by end of shift. Reaching out to doublecheck partner as needed to ensure timely responses.
• Promptly answer incoming calls and resolve or route appropriately.
• Friendly and effective verbal/written communication with hospitals surgeons technicians and fellow team members.
• Doublecheck audit checking new and revised cases are accurately captured on the schedule and communicated per nuances spreadsheet.

After-Hours Call Rotation

• During designated call weeks resolution of calls and urgent emails received outside of normal business hours. This may include emergent case scheduling physician oversight requests traveler assistance etc.

General Administrative Duties

• Provide high levels of administrative support to Executive Management and other areas of the business as requested. This may include general correspondence creating reports preparing for office team building events shipping for other departments etc.
• Promote and maintain positive relationships with office staff clinical staff and various business partners.
• Other duties/special projects as assigned.

Auxiliary Support for Clinical Case Auditing

• Assist with faxing and follow-up (every 3 days) of pending cases needing operative reports insurance troubleshooting missing documentation etc.
• As needed assist with auditing newly completed cases to ensure required documentation attached and demographic/insurance fields accurately captured. Obtain insurance verification or document exceptions.

Auxiliary Support for Travel Coordination

• As needed assist with travel arrangements for staff. This may include booking flights car rentals hotels etc.
• As needed assist with coordination between regional managers and staff to arrange travel support required for case coverage.

Auxiliary Support for Supply Order Fulfillment and Maintenance

• As needed fill supply orders using in-office stock including packaging and drop-off at the shipping vendor.
• As needed assist with maintenance of in-office stock. This may include unpacking supplies rotating expirables determining supply replenishment etc.

Skills Abilities and Other Characteristics

• Positive proactive and self-motivated.
• Service-minded to deliver a positive experience with clients and staff.
• Keen attention-to-detail entering data accurately and efficiently.
• Excellent verbal and written communication skills.
• Strong organization and prioritization skills to manage multiple critical tasks.
• Efficient time management approaching each task with urgency.
• Ability to research and analyze data.
• Ability to work independently with minimal supervision.
• Proficiencies in typing general computer skills and Microsoft Office Suite (Outlook and Excel).

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Manual dexterity required for keyboarding and other manual tasks.
• Must be able to lift up to 10lbs at a time.

Education and Experience

• High school diploma or equivalent required.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Continuing education allowance

Applications for this position are accepted on an ongoing basis. The posting will remain open until the position is filled. Interested candidates are encouraged to apply the same day they view this posting.

Colorado Residents: In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.