Operations Manager

Do you want an impactful career AND quality time to spend with your family or pursue your hobbies

You can have both by joining Empire Justice Center as an Operations Manager!

About Empire Justice Center
Empire Justice Center is a diverse highly respected statewide legal services organization that fights for marginalized low-income individuals and families across New York. We succeed through direct legal representation high-impact litigation legislative advocacy and training the next generation of advocates. Our team is passionate determined and committed to justice for communities facing poverty housing insecurity immigration issues domestic violence disability discrimination and civil rights violations in schools.

What makes this role unique:

Youd oversee and coordinate administrative and operational functions across the organizations seven office locations. This position serves as the primary resource for administrative staff organization-wide and works collaboratively to develop implement and maintain operational standards office protocols and administrative best practices.

Youd ensure operational consistency efficiency and effectiveness across all offices through facilities coordination vendor management inventory oversight purchasing administrative process improvement technology support coordination and organizational policy implementation.

This position serves as a key member of the Operations Team providing project coordination operational leadership and strategic support to help the organization meet its goals and objectives. Youll also enjoy:

True work-life Balance: A flexible 35-hour full-time workweek (true work-life balance)!

A comprehensive health insurance plan for you AND your family!

Additional benefits include: 14 paid holidays generous vacation sick and personal time group term life insurance 403(b) with employer contributions (vesting after 12 months) and a $1500 bilingual salary enhancement for qualifying employees.

Travel to and work in the Rochester Telesca Center office is required to meet client and organizational needs.

Administrative Operations

Provide leadership guidance and support to administrative staff across all office locations.

Lead and coordinate the Statewide Administrative Team.

Develop document and implement standardized administrative procedures and best practices across the organization.

Establish and maintain office protocols related to mail handling reception services records management office security scheduling and other administrative functions.

Identify opportunities to improve operational efficiency and recommend solutions that enhance service delivery and staff productivity.

Facilities and Office Management

Serve as the primary point of contact for facilities-related issues across all offices.

Coordinate office maintenance repairs renovations moves and space planning activities.

Develop relationships with landlords property managers and facility vendors to ensure office needs are addressed promptly.

Ensure offices are safe functional professional and equipped to support organizational operations.

Purchasing Inventory and Vendor Management

Oversee organization-wide purchasing of office supplies furniture equipment and other operational resources.

Develop and maintain inventory management systems for office and technology assets.

Manage vendor relationships and service contracts.

Review process and coordinate payment of operational invoices in collaboration with Finance.

Identify cost-saving opportunities and ensure effective stewardship of organizational resources.

Technology and Infrastructure Support

Serve as the administrative liaison for office technology and equipment issues.

Coordinate with IT staff and vendors regarding equipment deployment troubleshooting maintenance and office technology needs.

Support onboarding and offboarding processes related to office equipment and workspace setup.

Assist with organization-wide technology initiatives and office infrastructure projects.

Operations Team Support

Provide administrative and project support to the Operations Team.

Coordinate organizational meetings trainings retreats and special events.

Assist with project planning implementation and tracking for operational initiatives.

Prepare reports presentations and operational documentation as needed.

Policy Process and Project Management

Develop implement and monitor operational policies procedures and workflow systems.

Ensure consistent implementation of organizational protocols across all office locations.

Lead special projects and operational improvement initiatives.

Analyze operational processes and recommend improvements to enhance effectiveness and efficiency.

Coordinate cross-departmental efforts to support organizational priorities.

Must demonstrate a high level of comfort and commitment to working with people from marginalized communities.

Work closely with your assigned supervisor and participate in regular supervision meetings including work plan development and grant deliverable management.

Please note that all positions will supervise other practice group members if needed.

Due to limited resources all staff are expected to perform administrative and other support-related duties to serve our clients and fulfill our mission as a non-profit legal services organization.

Other duties as assigned by your supervisor and/or to meet the organizations needs.

Experience and Attributes:

Three (3) or more years of progressively responsible experience in office administration operations management facilities management or related operational leadership roles.

Strong knowledge of office operations administrative systems and organizational best practices.

Demonstrated project management and process improvement experience.

Advanced proficiency in Microsoft 365 including Outlook Excel Word Teams and SharePoint with the ability to quickly learn and adapt to other applications.

Proficiency in using Adobe and other document management systems with the ability to schedule appointments manage calendars documents and collaborative workflows.

Excellent organizational skills with the ability to manage multiple priorities simultaneously.

Strong analytical and problem-solving skills.

Ability to work independently while building collaborative relationships across departments and locations.

Excellent verbal and written communication skills.

Customer service-oriented mindset and commitment to creating positive workplace experiences.

Ability to exercise sound judgment maintain confidentiality and handle sensitive information appropriately.

Experience managing vendors contracts purchasing and facilities-related activities.

Ability to adapt to changing organizational needs and priorities.

Experience in and commitment to working with marginalized communities.

Preferred Qualifications:

Experience supporting multiple locations or decentralized teams.

Experience leading cross-functional teams.

Experience working within a nonprofit legal services or mission-driven organization.

Experience with multi-site operations management.

Experience developing organizational policies procedures and operational standards.

TO APPLY: Applications will be accepted until the position is filled. If interested please visit our Work With Us employment page at . Please submit a complete application including a resume writing sample and contact information for three professional references (one supervisor is required). Please do not call or send hard copies. Incomplete applications will not be considered.

Empire Justice Center is an Equal Opportunity/Affirmative Action employer and strongly desires a diverse and inclusive workforce. Empire Justice Center provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type specifically: race color religion age sex (including pregnancy and gender identity) national origin disability status genetics neurodiversity protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you need reasonable accommodations please contact Human Resources at . Empire Justice Center is committed to the full inclusion of all qualified individuals. As part of this commitment Empire Justice Center ensures that persons with disabilities and/or communication barriers have reasonable accommodations.

Salary

The referenced pay range/scale represents this jobs estimated minimum and maximum compensation. Individual annual salaries/hourly rates will be set within the jobs compensation range and determined by factors including but not limited to education experience qualifications the individuals expertise market data and internal equity considerations.

The salary range for this position is $57999-$65997.