Operations Manager

At Amazon we strive to be Earths most customer-centric company where people can find and discover anything they want to buy online. We hire the worlds brightest minds offering them an environment in which they can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. Were making history and the good news is weve only just begun.
Amazon is seeking a motivated and experienced Operations Manager to lead a team at our IT Warehouse in Renton WA. This corporate warehouse supports employees and IT operations throughout the Seattle area and across the U.S. providing direct asset replenishment logistical support and inventory management for Amazons IT infrastructure.
As an Operations Manager you will directly manage a team responsible for warehouse operations owning performance safety quality and productivity. You will set and maintain operational standards develop your team through coaching and mentoring and drive process improvements using data and metrics. You will function as the operational owner of your area identifying defects removing roadblocks escalating appropriately and ensuring your team consistently meets service-level commitments.
This role requires someone who can independently manage end-to-end warehouse operations make sound judgment calls with ambiguous or competing priorities and build scalable processes. You will partner cross-functionally with IT support teams InfoSec and program stakeholders to meet business objectives.
Our team approaches work as seeing no job as too small and no challenge as too big.

Key job responsibilities
Directly manage mentor and develop a team handling warehouse operations
Own safety quality productivity and attendance metrics; drive improvements through data-driven decisions
Manage receiving storage and inventory control of IT assets and peripherals
Oversee picking kitting and preparation of IT assets for configuration and deployment
Drive restocking of IT inventory locations vending machines and supply stores
Ensure proper handling of returned IT assets in accordance with compute reuse reverse logistics and disposal processes
Manage preparation and packaging of IT assets for transportation in line with IT and InfoSec policies
Coordinate removal and recovery of IT assets from campus locations as required
Support new hire equipment preparation and campus IT support staff at new hire orientation
Identify and implement process improvements; build SOPs and standard work to reduce variability
Partner with cross-functional teams (IT Support InfoSec Facilities Program Management) to meet business objectives
Must be flexible for schedule (able to work nights and/or weekends as needed) and able to stand/walk for 8-10 hours at a time.

A day in the life
You arrive at a warehouse facility in Renton WA and start by reviewing operations inbound demand outbound shipments overnight escalations. You walk the floor check in with leads and catch bottlenecks before they become problems. Some days youre balancing capacity across kitting shipping returns and asset disposition. Other days youre driving process improvements coordinating with logistics partners or resolving escalations that need a decision now. You own throughput SLAs quality and safety. You coach leads and make trade-off calls when demand exceeds capacity. The constant: every device shipped on time means someone can do their job Day 1.

About the team
Were Amazons primary imaging center for North America a warehouse team that prepares and ships every corporate laptop before an employees first day. We process thousands of devices weekly across multiple imaging lanes and shifts. Youll work alongside engineers technicians and operations specialists who build their own tools write their own procedures and own their programs end-to-end. Our culture is hands-on direct and team-first. We value people who take ownership communicate clearly and look for ways to improve how things work. Every day brings something different.

- 3 years of employee and performance management experience
- Bachelors degree or 2 years of Amazon (blue badge/FTE) experience
- Experience managing teams or experience in logistics
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 1 years of performance metrics process improvement or lean techniques experience
- Experience with IT asset management inventory control or supply chain operations
- Familiarity with ServiceNow or similar inventory/workflow management systems
- Demonstrated ability to build and document scalable operational processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Renton - 113600.00 - 160000.00 USD annually