Operations Manager, Plumbing

Passionate about people & process Due to a recent promotion within the organization were looking for a Plumbing Operations Manager to lead and grow our Plumbing department in the Duluth market. This is an exciting opportunity for a proven leader who enjoys building high-performing teams developing people and creating scalable processes that support long-term growth. While plumbing knowledge is ideal we welcome candidates with strong leadership backgrounds in home services and other field-based industries where customer experience accountability operational excellence and team development are critical to success.

• Lead coach and develop a team of plumbing professionals to achieve performance goals and deliver outstanding customer service.
• Drive department growth through recruiting hiring onboarding and developing top plumbing talent.
• Build a high-performing culture centered around accountability quality safety and customer experience.
• Own daily field operations by setting priorities removing obstacles and driving execution.
• Monitor and analyze KPIs to improve revenue profitability productivity and customer satisfaction.
• Partner with leadership sales dispatch and support teams to align operational execution with business objectives.
• Ensure quality workmanship efficient material usage and timely completion of jobs.
• Conduct ride-alongs field audits and job site visits to support technician development and maintain quality standards.
• Manage customer escalations and ensure prompt resolution of service concerns.
• Drive accountability around safety compliance permitting and company standards.
• Develop and implement scalable systems and processes to support continued growth across the department.

• 3 years of leadership experience within plumbing HVAC electrical construction field service or similar operational environments.
• Home services experience preferred but not required.
• Proven success leading teams driving accountability and delivering measurable business results.
• Experience recruiting developing and retaining high-performing field teams.
• Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.
• Experience managing operational metrics and implementing process improvements.
• Excellent communication coaching and team-building skills.
• Familiarity with ServiceTitan or similar field service management platforms is a plus.
• Ability to work on-site as a hands-on leader throughout the Duluth market.

• Competitive base salary plus performance-based bonus opportunity.
• Comprehensive benefits package including medical dental vision life insurance and 401(k).
• A unique opportunity to build develop and shape the future of a growing Plumbing department.
• Career advancement opportunities within a growing organization that values internal promotion.
• The ability to make a direct impact on the growth performance and long-term success of the business.
• A collaborative leadership team committed to supporting your success.

If youre a leader who enjoys building teams developing people improving operations and driving growth wed love to hear from you.

We are proud to be an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.