Operations Manager-Permitting

Why CCIAt CCI Systems Inc. our mission is simple: Making Life Better through devotion to our world-class employees and delivering innovative solutions for our customers. As a 100% employee-owned company for over 70 years our experts bring integrity accountability and innovation to everything we do. Our culture fosters collaboration growth and shared successcreating meaningful work while building the networks that connect communities and power the future.

We are seekinga Permitting Operations Manager who is accountable for the overall strategy execution and performance of the Permitting function. This role leads endtoend permitting operations across multiple projects and customers ensuring permit packages are accurate compliant timely and financially sound. The Manager owns departmental workflows capacity planning subcontractor strategy quality controls and performance outcomes while serving as a key partner to Engineering Operations Business Development and customers. This position is responsible for building a scalable data driven permitting organization that supports both current delivery and long-term growth objectives.

Responsibilities

• Own and lead the daytoday and strategic execution of permitting operations ensuring accurate compliant permit packages are produced and submitted on time across all projects.
• Establish document and enforce standardized workflows quality controls and production expectations for inhouse teams and subcontractors.
• Ensure permitting milestones align with project schedules customer SLAs and contractual commitments.
• Identify operational inefficiencies and implement process improvements that reduce cycle time rework and regulatory risk.
• Leverage data dashboards and metrics to improve firstpass approval rates throughput and overall department performance.
• Maintain permitting processes and proactively address regulatory or compliance changes.
• Own departmental resourcing and staffing strategies including hiring onboarding and utilization of inhouse staff and subcontractors to align with workload demands and growth objectives.
• Oversee department financial performance supporting budgeting tracking labor and subcontractor costs improving margin performance through operational efficiencies and ensuring work is executed within approved financial parameters.
• Serve as a senior point of contact for key customers providing transparent status updates issue resolution and escalation management.
• Participate in regular client reviews quality discussions and performance governance forums.
• Collaborate with Business Development to support proposals including scope definition resourcing strategies schedules and permitting risk assessments.
• Partner with Engineering and crossfunctional leadership to ensure effective information flow alignment on priorities and execution of shared departmental goals and operational objectives.
• Lead coach and develop managers and team members fostering accountability engagement and professional growth.
• Conduct performance reviews goalsetting and development planning aligned with departmental and company objectives.
• Build bench strength and succession capability to support longterm departmental stability and scalability.
• Ensure confidentiality of company information.
• Individuals in this role receive privileged access and are assigned specialized training at least once a year.
• Perform other related duties assigned by management.

Qualifications

• 6 years of progressive leadership experience in permitting operations across DOTrailroad utilities municipal or similar environments.
• Bachelors or Associate degree in Engineering Business Communications or related field preferred.
• 8 years of management experience across diverse permitting processes preferred.
• Deep understanding of productionbased permitting workflows from design intake to approval.
• Working knowledge of aerial and underground utility design and construction principles.
• Proven ability to lead managers teams and subcontractors in fastpaced highvolume environments.
• Demonstrated success driving accountability performance improvement and change.
• Strong proficiency in Dynamics 365 or comparable enterprise workflow systems.
• Experience leveraging Power BI Excel or similar tools to monitor KPIs capacity quality and financial performance.
• Strong leadership qualities to motivate direct and support survey crew members.
• Proficiency with Microsoft Office and project management software.
• Ability to embrace corporate values understand the company mission and exemplify CCI leadership behaviors.
• Additional education or training in GIS surveying technology or related fields (preferred).
• Experience performing subsurface utility engineering (SUE) investigations (preferred).
• Experience with groundbased terrestrial mapping and aerial mapping (preferred).

Additional Information

• Travel up to 20%
• Must have a valid drivers license and acceptable driving record

Shift is Monday-Friday between the hours of 8:00 a.m. to 5:00 p.m. CST but must be able to work outside normal business hours when required.