Operations Manager

We are seeking an experienced Operations Manager to lead our social media account management teams and oversee daily operations at our fast-paced marketing agency. This is a hands-on leadership role based in our Winter Park Florida office requiring strong operational judgment and the ability to mentor staff optimize processes and ensure consistent excellence across client portfolios.

Key Responsibilities:

- Directly manage Social Media Account Managers and support staff setting clear priorities and performance expectations.

- Conduct regular performance assessments 1:1 coaching and weekly operations reviews to drive team execution.

- Oversee workload distribution capacity planning and escalation processes across multiple client accounts.

- Establish quality-control standards for AI-assisted and client-provided content.

- Develop and refine SOPs checklists and reporting workflows to improve operational efficiency.

- Monitor account health platform compliance and key performance indicators (KPIs) to ensure client retention and growth.

- Coordinate with internal teams and external partners to maintain smooth operations as the team scales.

- Handle sensitive client information and access with high discretion.

Requirements:

- Minimum 2 years of hands-on team leadership experience with direct responsibility for managing staff or client-service owners.

- Proven track record of improving team performance through coaching accountability and clear standards.

- Strong proficiency in managing complex workloads capacity and operational coverage.

- Deep understanding of social media operations and the ability to evaluate content quality and account performance.

- High level of comfort with AI tools (e.g. ChatGPT Claude) and Google Workspace (specifically Google Sheets for data analysis and reporting).

- Excellent organizational skills sound professional judgment and a proactive approach to problem-solving.

Nice to Have:

- Experience in a marketing agency or managing multiple high-volume client portfolios.

- Operations leadership experience in industries such as hospitality retail fitness or e-commerce.

- Familiarity with social media analytics account recovery and vendor management.

- Exposure to automation tools like Zapier Make or Google Apps Script.

Work Environment:

This is a full-time onsite position (5 days/week) in Winter Park Florida. You will work within a collaborative close-knit team of four with opportunities to shape operational strategy as the company grows. Both employee and contractor arrangements will be considered.