Operations Manager

About Us

Hello Clever is building the next generation of payments and loyalty infrastructure by turning every transaction into growth for merchants. Were an AI-powered fintech operating across 22 markets helping businesses move money in real time and convert payments into measurable outcomes like higher repeat rates bigger baskets and smarter customer engagement. Our platform combines local account-to-account rails embedded cashback & loyalty products and powerful data intelligence (Clever AI) so merchants can launch offers optimise ROI and scale faster all through a single integration. Were also proud to be recognised on the global stage including being named Australias fastest-growing fintech Top 100 Forbes Asia ranked in the AFR Fastest-Growing Companies and selected for Inc. Magazines Best in Business alongside some of the most iconic companies in the world.

About the Role

The Operations Manager will initially lead the operational establishment of HelloCleversnewly launched USofficeand support the US go-to-market team by building strong local administrativeoperationaland cross-functional the first phase the role will focus on entity and office operations local vendors operational governance GTM enablement partnercoordinationand the development of US market HelloCleversUS business scales the rolewilloversee how HelloCleversglobal operating model is implemented in the United States connecting the US commercial team with global Onboarding Treasury Support Compliance Finance Product and Engineering role will not duplicate the responsibilities of HelloCleversglobal TransactionalOperations functions. Instead it will own the local operational layer: market readiness cross-functional coordination local process requirements merchant and partner escalations and end-to-end visibility across the US merchant -based functional specialists may continue to report directly to their respective global functional managers whilemaintaininga dotted-line relationship with the Operations Manager for US priorities market context launch readiness and local stakeholder coordination.

Role Evolution& Responsibilities

Phase 1: Establishment and GTM Enablement

• Establish andmaintainthe administrative and operational foundations of the US entity and office.
• Coordinate local vendors service providers procurementexpensesand workplace requirements.
• Support entity administration in partnership with Legal Compliance Finance and People and Culture.
• Act as the operational partner to the US leadership and GTM team.
• Translate commercial opportunities into documented operational requirements.
• Collaborate with global functional teams to:
• Coordinate merchant and partner requirements.
• Develop US operating guides trackers governanceroutinesand escalation processes.
• Support the implementation of US bankingpaymentand technology partnerships.
• Maintain visibility over entity establishment actions merchant launches partner implementationsrisksand dependencies.

Phase 2: US Market Operations

• Own the local implementation of HelloCleversglobal operating model across the United States.
• Maintain end-to-end operational visibility across the US merchant lifecycle.
• Identifyand document US-specific operating requirements and approved process variations.
• Act as the local coordination point for significant merchantpartnerand operational escalations.
• MonitorconsolidatedUS operational performance service levelsrisksand recurring issues.
• Coordinate the operational launch of new US products paymentmethodsand partners.
• Represent US operational requirements in global process Product and Engineering discussions.
• Provide structured market input to the functional managers of US-based operational specialists.
• Drive initiatives that improve scalability controls and the experience of US merchants and partners.

Requirements:

• At least5years of experience in operationsbusiness operations project management ideally in fintechpaymentsor technology.
• Experience being the first operations person in a market or officecomfortable with ambiguity andhaving a builder mindset.
• Experience working across time zones and reporting into a leader based offshore.
• Confident dealing with external parties: banks auditors accountants vendors.
• Strong project management skills with the ability to manage multiple priorities andcross-functionalstakeholders.
• Excellent written and verbal communication skills.
• Highly organised detail-orientedand comfortable creating structure in a fast-moving environment.
• Ability to work in the US without sponsorship

Benefits

• Leave that supports real life Enjoy Birthday Leave and Menstrual Leave in addition to your standard annual leave.
• Invest in your wellbeing and growth Receive an annual Wellness and Development Allowance to use toward what helps you feel and perform at your best.
• Technology support Access a Technology Allowance to help you create a productive working setup.
• Flexible hybrid working Enjoy the balance of collaborating in person and working remotely.
• Celebrate together Connect with the team through quarterly social events and our annual company trip.
• High-Growth Fintech Be part of a company leading the future of real-time payments and loyalty solutions.
• Global impact Were live in 22 markets and growing fast.
• Category-defining product Real-time payments instant cashback AI-powered merchant tools.
• Mission-driven Were here to make money smarter fairer and faster for everyone.
• Dynamic Culture Join a passionate results-driven team that values innovation and collaboration.

How to Apply

We like to keep things simple but we also want to make sure this is the right fit for both of us. Heres what to expect:

• Phone Call Chat our P&C team to get to now each other
• Virtual Chat A casual video call to get to know you your experience and what makes you tick.
• Meet the Team & Present Your Thinking An in-person catch-up at our office to see if we vibe and chat about how youd make this role your own. This will include a short presentation where youll bring some ideas to life (nothing scary we promise).

Sound like you Lets talk. Drop us a note at

Direct applicants only no agencies.

Equal Opportunity and Accommodations

Hello Clever is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law. We provide reasonable accommodations for applicants with disabilities and for religious observances during the hiring process. Please let your recruiter know if you need an accommodation.