Operations Manager

By joining Sedgwick youll be part of something truly meaningful. Its what our 33000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us experience our caring culture and enjoy work-life balance. Here theres no limit to what you can achieve.

Newsweek Recognizes Sedgwick as Americas Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE: To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management. Has direct responsibility for less than 25 colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Oversees internal quality review process and reports monthly.
• Assures compliance with client internal controls audit requirements and service agreement requirements.
• Establishes business plan with goals and objectives for assigned clients.
• Ensures claims management policies and procedures are followed to assure meeting service standards state statutes/regulations disability plan document industry best practices and client service requirements.
• Establishes and maintains client contacts.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organizations quality program(s).
• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support guidance leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing

Bachelors degree from an accredited college or university preferred. Licenses as required. Professional certifications appropriate to line of business preferred.

Experience

Eight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience.

Skills & Knowledge

• Excellent oral and written communication including presentation skills
• PC literate including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate consideration will be given to reasonable accommodations.

Mental:Clear and conceptual thinking ability; excellent judgment troubleshooting problem solving analysis and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:Computer keyboarding travel as required

Auditory/Visual:Hearing vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions duties or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace.