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Operations Manager- Move
Job Location:
Job Location:
Rockville, MD - USA
Yearly Salary:
USD 55000 - 60000
Yearly Salary:
Posted:
21 August 2026 (11 days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About the Role: The Operations Manager Move is responsible for the daily execution and performance of the moving operation. This role oversees dispatch logistics crew assignments job scheduling and operational coordination to ensure moving services are delivered safely efficiently and with exceptional customer experience. Working closely with the Assistant General Manager and General Manager the Operations Manager ensures move jobs are properly scheduled routed and executed while maintaining compliance with tariff regulations valuation documentation requirements and safety standards. This leader also supports crews throughout the day resolves operational challenges and ensures all move operations meet company performance expectations.
What Youll Do (Responsibilities of the Role)
Daily Dispatch & Logistics Management
Manage daily dispatching routing and scheduling for all moving jobs.
Coordinate crew assignments and ensure appropriate staffing for each move.
Monitor job progress throughout the day and adjust schedules or resources as needed.
Communicate accurate ETAs and schedule updates with customers and internal teams.
Customer Communication & Service Recovery
Serve as the primary operational contact for customers on moving day.
Communicate proactively with customers regarding job timing updates or changes.
Resolve customer concerns and execute service recovery when issues arise.
Ensure customers receive professional and positive experience throughout the move.
Tariff & Documentation Compliance
Ensure all moving jobs comply with tariff regulations and company policies.
Verify that valuation coverage contracts and required documentation are completed accurately.
Maintain proper paperwork and job records to meet compliance and audit standards.
Reinforce proper documentation procedures with crews and operational staff.
Safety Leadership
Lead safety oversight for moving crews including pre-shift safety briefings and operational training.
Ensure compliance with Hours of Service (HOS) regulations and safe driving practices.
Reinforce proper lifting techniques equipment use and job-site safety procedures.
Monitor safety performance and address risks proactively.
Crew Management & Operational Support
Provide daily leadership and operational support to moving crews.
Coach crews on efficiency customer service and job execution standards.
Monitor job performance and provide feedback to improve crew productivity and service quality.
Support the Assistant General Manager with team development and training initiatives.
Labor Coordination & Reporting
Partner with the Labor Specialist to reconcile daily labor and job performance.
Ensure accurate reporting of labor hours job completion and operational metrics.
Track operational KPIs and identify opportunities to improve efficiency and productivity.
What You Bring (Experience Needed for the Role)
2 years of experience in operations logistics dispatching or service management.
Experience managing crews or frontline operational teams.
Strong organizational and scheduling skills in a fast-paced environment.
Ability to manage daily operational logistics and resolve issues quickly.
Experience in moving logistics home services or transportation preferred.
Familiarity with tariff regulations valuation documentation and operational compliance preferred.
Strong communication leadership and problem-solving skills.
Valid drivers license required.
Compensation: $55000.00 - $60000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Employment Opportunities With College HUNKS
As Seen on ABCs Shark Tank CBSs Undercover Boss HGTVs House Hunters CNBCs Blue-Collar Millionaires and more. With nearly 200 franchise locations across North America College H.U.N.K.S. Hauling Junk & Moving (CHHJ/M) is one of the largest and fastest growing franchise opportunities. The company is a multi-year consecutive winner of the INC 5000 Fastest Growing Companies award and headquartered in beautiful sunny Tampa FL. The Brand Central team provides franchise support to the franchise owners across the country and operates a World Class Sales and Loyalty Center.
A purpose-driven values-based socially conscious organization that has been recognized as one of the Top Places to Work and is known for its unique and fun company culture CHHJ/M is an ideal place to flourish and grow as a professional.
COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience and always provide our clients with H.U.N.K.S. (which stands for Honest Uniformed Nice Knowledgeable Service).
College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee and not to College Hunks Hauling Junk Corporate.
Required Experience:
Manager
About Company
College HUNKS Hauling Junk & Moving® has 200+ locations throughout the U.S. offering comprehensive moving and junk removal for homes, businesses, and beyond.
