Operations Manager

Lead the Experience. Build the Team. Drive the Culture.
At Chocolate Avenue Grill were more than just a restaurantwere a place where great food genuine hospitality and strong community connections come together every day. We believe in doing things the right way treating people well and creating an environment where both our guests and our team feel at home.
Were looking for an Operations Manager who leads from the frontsomeone who thrives in a fast-moving environment builds strong teams and takes pride in delivering exceptional guest experiences.
If youre passionate about hospitality and ready to make a real impact we want to meet you.
What Youll Be Responsible For
Creating Memorable Guest Experiences

• Set the tone for exceptional serviceevery shift every table every guest
• Step in to resolve concerns with care confidence and professionalism
• Build lasting relationships with guests and become a familiar face in the community

Building & Leading a Strong Team

• Hire train and develop a team that reflects our values
• Coach mentor and hold team members accountable while supporting their growth
• Conduct regular performance evaluations and provide constructive feedback
• Handle employee discipline and termination in accordance with company policy
• Create a positive respectful and team-first work environment
• Lead by exampleyoull be right there in the action with your team

Running the Day-to-Day Operations

• Oversee daily restaurant operations and keep everything running smoothly
• Manage FOH scheduling to balance service needs and labor goals
• Work alongside the kitchen team to ensure consistency quality and cleanliness
• Build and maintain relationships with local vendors and the community
• Keep the restaurant clean safe and welcoming for everyone

Driving Performance & Profitability

• Help manage budgets track performance and identify opportunities to improve
• Assist the Executive Operations Manager in managing budgets monitoring financial performance and analyzing sales trends
• Oversee cash handling reporting and inventory processes to maximize profitability

Keeping Standards High

• Uphold health safety and alcohol compliance standards
• Maintain our brand standards and operational consistency
• Perform minor maintenance and cleaning tasks to ensure the building remains clean safe and well-maintained
• Support reporting and communication with ownership and leadership
• Perform other aligned duties as assigned

What Makes You a Great Fit
You Bring:

• Proven restaurant management experience
• A leadership style thats hands-on supportive and accountable
• Strong communication skillsyou connect easily with both team members and guests
• Excellent organizational skills and attention to detail
• Strong understanding of restaurant operations financial management and customer service principles
• Proficiency with Microsoft Office Suite or related software
• The ability to stay calm think quickly and solve problems on the fly
• Passion for food hospitality and community engagement

Bonus If You Have:

• Experience in both front- and back-of-house operations
• Bartending or kitchen experience
• A strong understanding of restaurant financials

Education

• High school diploma required
• Additional training in hospitality or management is a plus

What to Expect

• A fast-paced team-oriented environment where no two days are the same
• Evenings weekends and holidays are part of the business
• Active roleon your feet moving throughout the restaurant
• Occasional lifting (up to 25 lbs)

Why Chocolate Avenue Grill

• Competitive salary bonus opportunity
• A leadership team that values your voice and your impact
• A strong supportive culture built on: Quality. Service. Teamwork. Care.
• Opportunity to grow with a well-known and respected local brand

Equal Opportunity & Accommodations
Chocolate Avenue Grill is an Equal Opportunity Employer and is committed to creating an inclusive environment for all team members. We do not discriminate on the basis of race color religion sex gender identity sexual orientation national origin age disability or veteran status.
If you require an accommodation during the hiring process please contact
Ready to Join Our Team
If you take pride in leading people delivering great experiences and being part of something bigger than yourselfwed love to talk.