Operations Manager

Position Summary

The Operations Manager oversees student transportation services including vendor management routing scheduling data management family communication and transportation-related concerns. This position develops and maintains effective systems and procedures proactively identifies and resolves operational challenges and works collaboratively with school and organizational leaders to support a positive experience for students families and staff.

Position Responsibilities

Student Transportation

• Manage student transportation vendors and monitor performance to ensure safe reliable efficient and responsive transportation services.
• Build and maintain positive service-oriented relationships with students families school staff transportation providers and partner schools.
• Coordinate student transportation services including routing scheduling service changes and transportation needs related to school programming.
• Maintain accurate student transportation data within the student information system and other applicable systems.
• Communicate timely and accurate transportation information updates delays and service changes to families and staff.
• Serve as the primary point of contact for transportation-related questions concerns and problem-solving.
• Partner with school leaders and transportation providers to address student behavior and discipline concerns occurring on school transportation.
• Monitor transportation services and identify opportunities to improve efficiency reliability communication and the student and family experience.
• Maintain appropriate transportation records reports and documentation.
• Review transportation data and vendor performance to identify trends resolve recurring concerns and recommend improvements.
• Support the development and implementation of transportation procedures and expectations for students families and staff.
• Ensure transportation practices are consistent with Crossroads Charter Schools policies contractual requirements and applicable regulations.

Operations & Organizational Support

• Develop implement and maintain effective systems and procedures that support efficient organizational operations.
• Collaborate with school and organizational leaders to identify operational needs solve problems and improve systems and processes.
• Coordinate assigned projects and initiatives from planning through implementation ensuring appropriate communication and follow-through.
• Manage relationships with assigned vendors and service providers including monitoring service quality addressing concerns and supporting contract compliance.
• Maintain accurate records reports documentation and data related to assigned operational responsibilities.
• Support the development implementation and communication of organizational procedures.
• Proactively identify operational challenges and recommend practical sustainable solutions.
• Respond to operational needs with urgency sound judgment professionalism and a commitment to excellent service.
• Support organizational and school-based events initiatives and special projects as assigned.
• Serve as a resource to staff and school leaders regarding assigned operational systems procedures and services.

Leadership & Professional Responsibilities

• Collaborate with school and organizational leadership to address operational needs solve problems and improve organizational effectiveness.
• Build positive productive relationships with students families staff vendors and community partners through responsive and solutions-oriented service.
• Demonstrate strong organization communication judgment follow-through and use of data to drive continuous improvement.
• Act professionally and ethically maintain confidentiality comply with applicable policies and laws and model Crossroads Charter Schools core values.
• Participate in required meetings and professional development and perform other duties and responsibilities as assigned by the supervisor.

Skills & Qualifications

• Bachelors degree preferred; relevant professional experience in school operations transportation logistics project management or a related field may be considered.
• Demonstrated ability to manage vendors systems projects and multiple priorities while maintaining strong organization accuracy and attention to detail.
• Excellent communication interpersonal and problem-solving skills with the ability to build relationships and navigate challenging situations with professionalism and sound judgment.
• Ability to analyze data develop effective processes maintain confidentiality and respond effectively to changing or time-sensitive operational needs.
• Strong work ethic flexibility commitment to professional growth and ability to successfully complete all required background checks and employment requirements.
• Understanding and ability to utilize student information system specifically Infinite Campus

Required Experience:

Manager