Operations Manager

Additional Information: This hotel is owned and operated by an independent franchisee Penn RE Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

• Manage day to day operations within the rooms division including Front Office and Housekeeping to ensure exceptional guest service.
• Work closely with the department managers to meet guest expectations and maximize revenues.
• Hold a pre-shift meeting with staff and ensure guest service opportunities are communicated through the hotel.
• Facilitate departmental training modules; continually monitor evaluate and revise training content to reflect changes in the process; address the needs identified by associates.
• Work closely with department managers to control labor and productivity.
• Monitor departmental payroll and supply expenses in accordance with budgetary goals.
• Supervise the staff and handle associate situations.
• Maintain knowledge of and comply with departmental policies brand standards service procedures 4 Keys service standards and safety and security procedures.
• Perform all additional duties as assigned by management.

• Understand the mission vision and goals of the resort.
• Must possess excellent communication follow-up and organizational skills.
• Sets high personal performance standards.
• Must be proactive and have a creative positive and focused vision.
• Maintaining confidentiality and sensitive information is a must.
• Strong computer skills and proficiency in Microsoft Office.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Establish goals and objectives for the department.
• Well organized focused and complete all work assigned.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Ability to read comprehend and write instructions correspondence reports and memos.
• Ability to communicate verbally and electronically with guests management co-workers.
• Ability to effectively present information to associates management guests members marina tenants and the public in one-on-one and group situations.
• Ability to define problems collect data establish facts and draw valid conclusions.
• Ability to understand guest service needs.
• Will be required to work flexible scheduled shifts based on business needs to include days nights weekends and holidays.

• The minimum physical requirements for this position include but are not limited to:
• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist push and pull stoop and kneel.

This company is an equal opportunity employer.

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