Operations Engineer I, AWS Managed Services (AMS)

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

This role requires somebody that is passionate about solving customers problems and a technically strong operations engineer who can lead and guide a team in tackling the hardest technical challenges. This role requires someone who excels at working in an agile environment and collaborating with some of the smartest people in the industry. The successful candidate will get excited about owning critical infrastructure services that serve global customers every second of the day!

Ideal candidate will have experience as a Systems Administrator working with Linux Unix or Windows

Key job responsibilities
* Troubleshoot and solve challenging operational issues in a complex enterprise environment.
* Supporting fleets of server instances interacting with multiple services across several AWS regions.
* Work directly with technical teams from AWS enterprise customers and partners to provide unique solutions to our customers individual needs for their application deployment.
* Build and maintain CloudFormation templates and scripts to automate and deploy AWS resources and configuration changes.
* Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
* Leverage experiences to provide the voice of the customer to internal AWS teams.
* Drive customer communication during critical events.
* Create tutorials how-to videos and other technical articles for the AWS customer community.
* Work on critical highly complex customer incidents that span multiple AWS services.

About the team
Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 2 years of technical support or 3 years of customer service experience
- Experience in System Administration and troubleshooting with Linux (Ubuntu CentOS RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)
- Experience working with networking fundamentals or Internet protocols such as TCP/IP UDP SSL DNS HTTP/S or equivalent

- Bachelors degree in computer science or equivalent
- Bachelors degree in Information Technology Computer Science Engineering or related fields
- 1 years of professional work experience or experience with AWS services or other cloud offerings
- Experience working with customers who are deploying cloud solutions
- Experience with automation and any version control tools or experience deploying managing and optimizing Microsoft Windows Server and experience troubleshooting and debugging technical systems
- Experience scripting with Python Perl Bash or PowerShell
- Experience with programming languages like Python JavaScript Java or equivalent
- Experience in systems administration (Linux or Windows)
- Experience with virtualization (Hypervisors VMware Xen) or experience in software development and experience in managing and troublshooting network
- Experience managing full application stacks from the OS up through custom applications or experience in managing and troublshooting network and experience in any Bigdata architecture
- Experience communicating with a wide range of stakeholders including colleagues and leadership or experience with external customer interaction

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 80200.00 - 138200.00 USD annually