Operations Coordinator

Topcon Positioning Group is headquartered in Livermore California USA ().

We design manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it Topcon brings innovation in workflow automation and seamless connectivity of data to construction geopositioning and agriculture industries focused on developing a sustainable tomorrow.

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race color religion national origin gender gender identity sexual orientation protected veteran status disability age genetic information or other legally protected status.

To learn more about Topcon career opportunities go to .

Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems and an Autodesk Platinum Partner. The technology offerings workflows and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Ourvast product portfolio technical expertise across brands and business savvy industry knowledge are unmatched. Supporting our customers with training technical support consulting & repair is our specialty.16 locations covering 20 states. Solutions Is Our Middle Name.

At our company the front counter is the heartbeat of daily operations. As a Front Counter Operations Coordinator youll play a vital role in keeping projects moving supporting customers and keeping the location connected. This position is ideal for someone who thrives in a fast-paced hands-on environment and takes pride in being the first point of contact for customers and field teams.

You wont just be filling a role youll be supporting the crews and contractors who are building our communities. We value practical problem-solving open communication and a team-first mindset and were committed to helping our employees grow alongside the business.

Youre a dependable customer-focused professional who enjoys balancing people interaction with operational details. You are:

• Customer-Focused & Detail-Oriented Comfortable working the front counter handling phones and ensuring every customer interaction is handled accurately and professionally.
• Clear & Professional Communicator Able to work effectively with customers sales teams service technicians vendors and warehouse staff.
• Resourceful Problem Solver Proactive in identifying issues and finding practical solutions in a busy construction and equipment-based environment.
• Team-Oriented Collaborative by nature and willing to support multiple departments to ensure smooth daily operations.
• Organized & Reliable Capable of managing orders inventory tasks and financial paperwork with accuracy and consistency.
• Committed to Learning Interested in understanding construction products rental equipment and internal systems to continuously improve performance.

In this role you will be responsible for front-counter operations and essential administrative support including:

• Serving walk-in customers and managing all incoming phone calls.
• Entering and updating sales and rental orders in coordination with the sales team ensuring special handling or delivery requirements are documented.
• Monitoring open sales and purchase orders to ensure accurate and timely shipping or fulfillment.
• Performing weekly cycle counts and coordinating mobile inventory counts with sales representatives.
• Coordinating inventory transfers between locations.
• Working closely with the service department to ensure timely turnaround of customer equipment.
• Updating and maintaining inventory sales and rental records in the ERP system.
• Processing vendor invoices and forwarding them to the accounting department.
• Reconciling petty cash and ensuring all checks and cash transactions are submitted to accounting.
• Monitoring sales activity troubleshooting customer or internal issues and coordinating equipment pickup or delivery as needed.

The ideal candidate will bring a combination of the following qualifications and skills:

• High School Diploma or equivalent.
• Experience in office administration or front-desk operations.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office (Excel Word Outlook).
• Experience with ERP systems (SAP experience a plus).
• Preferred experience in inventory control customer service warehouse operations or construction-related retail.
• Basic sales support or marketing experience is a plus.
• Ability to lift up to 50 pounds.

US Candidates the base pay range 23.00 to 30.00 per hour is a projected hiring range for a position level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.

Topcon offers a comprehensive benefit package for this position including medical dental vision life insurance disability insurance tax saving spending accounts a 401(k) plan with employer match tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays paid personal time off and paid sick time that meets or exceeds state/local requirements.

Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills experience training certifications education final work location and other factors not related to an applicants sex or other status protected by local state or federal law. Changes in the position level location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process.

Topcon time off policies can vary between Topcon Positioning Systems Inc. and Topcon Solutions Stores Inc as well as roles which are exempt or non-exempt. For hourly (non-exempt) employees we offer personal paid time off which accrues in accordance with local standards. For salaried (exempt) employees we offer a flexible paid time off policy giving you flexibility to take time when needed while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.