About Daisy
Daisy designs and installs smart home and business automation systems helping clients create spaces that are modern connected and comfortable backed by responsive high-quality service. Were looking for an organized detail-driven Operations Coordinator to keep our day-to-day running smoothly: from scheduling installs and service calls to supporting projects managing our DaisyCare program administration and keeping equipment moving in and out the door.
About the Role
The Operations Coordinator is the connective tissue of our daily operations. Youll be the person who keeps schedules on track projects organized DaisyCare members supported and equipment flowing correctly through shipping and receiving. This is a great fit for someone who thrives on structure enjoys juggling multiple moving parts and takes pride in things running without dropped balls.
What Youll Do
Scheduling
Coordinate and maintain the calendar for installs service appointments and technician availability
Communicate with clients to confirm appointments reschedule as needed and resolve scheduling conflicts
Keep field teams informed of daily/weekly schedules and any last-minute changes
Project Administration
Support project managers with documentation timelines and status tracking for active installs
Maintain accurate project files job notes and client records in company systems
Follow up on open items outstanding approvals and task deadlines to keep projects moving
Daisy Care Administration
Manage administrative tasks related to the Daisy Care membership/service plan program
Process enrollments renewals and cancellations
Respond to member questions and route service requests to the right team
Track and report on Daisy Care program metrics as needed
Shipping & Receiving
Receive inspect and log incoming equipment and inventory
Prepare and coordinate outgoing shipments for installs and returns
Maintain inventory accuracy and flag discrepancies or damaged goods
Organize the stockroom/warehouse area for easy access and accountability
General Operations Support
Answer phones emails and general inquiries directing them appropriately
Assist with vendor and supplier coordination as needed
Support office organization ordering supplies and other administrative tasks
Take on ad hoc projects as priorities shift
What Were Looking For
35 years of experience in operations administrative coordination or a similar role
Strong organizational skills with the ability to manage multiple priorities at once
Clear professional communication skills written and verbal
Comfortable with basic inventory/shipping processes (or willing to learn quickly)
Proficient with common office/scheduling software (e.g. Google Workspace Microsoft Office); CRM or field service software experience a plus
Detail-oriented with strong follow-through things dont fall through the cracks on your watch
A team player whos also comfortable working independently
Physical ability to lift/move equipment boxes as needed for shipping and receiving tasks
Nice to Have
3-5 Experience in home automation low-voltage security or a related trade/service industry
Familiarity with membership or service-plan program administration
Experience supporting field service or installation teams
What Daisy Offers
Competitive pay
Benefits: health insurance PTO retirement etc.
A collaborative hands-on team environment
Room to grow as the company grows