Operations Coordinator I

The Screening Processing Coordinator is responsible for conducting on-site criminal court record research at the Hennepin County Government Center and accurately documenting applicable results in accordance with established procedures. Court runner responsibilities are the primary focus of this part-time position. Fingerprint card processing BCA private search support and related administrative duties are secondary and backup responsibilities performed based on staffing needs and work volume. The position is process-driven highly documented and focused on accuracy timeliness confidentiality sound judgment and reliable execution rather than client-facing support.

Reporting Structure

Reports to: Senior Manager Screening Operations

Part-time position: 25 hours per week

Working days: Monday through Friday five hours per day

Hours are flexible and may be worked at any time between 8:00 AM and 4:30 PM CST/CDT; the daily schedule may vary as needed

Employee may choose a 30- or 60-minute lunch

Primary work location: Hennepin County Government Center 300 South 6th St Minneapolis MN 55487

The employee should expect to work the full 25-hour weekly schedule on site. Approximately 80% of working time will be spent at the assigned Minnesota courthouse with the remaining time divided between the Minnesota office and Minnesota BCA office based on operational needs

Must be located in the greater Minneapolis-St. Paul Minnesota area

Must have reliable personal transportation and the ability to travel between the courthouse Minnesota office and Minnesota BCA office

Primary Responsibility: Courthouse Criminal Record Research

Conduct criminal court record research using public access resources available at the assigned Minnesota courthouse

Review assigned screening requests and prioritize work according to established procedures and operational needs

Search available court records carefully including reasonable name variations and other identifying information when needed

Evaluate potential record matches using available identifying information and sound judgment

Accurately document applicable criminal court records and supporting information in accordance with established procedures

Complete and document requests when no applicable criminal records are located

Research and resolve special requests involving record verification corrections or discrepancies

Follow quality-control requirements and promptly escalate uncertain matches incomplete information access issues or other exceptions

Maintain confidentiality and protect personally identifiable information throughout the research and documentation process

Secondary and Backup Responsibilities

Support fingerprint card preparation distribution collection quality review and consent tracking as staffing and volume require.

Deliver fingerprint cards to the Minnesota BCA track submissions and results update internal records and securely handle and dispose of related documentation.

Provide backup administrative courier records-processing and process-compliance support based on operational priorities.

High school diploma or equivalent required

Must be located in the greater Minneapolis-St. Paul Minnesota area

Reliable personal transportation required including the ability to travel regularly between the courthouse Minnesota office and Minnesota BCA office

Ability to work the required part-time schedule: Monday through Friday five hours per day within the hours of 8:00 AM to 4:30 PM CST/CDT

Basic computer proficiency including ability to enter data scan documents attach files update tracking records and use internal systems

Strong attention to detail and ability to follow established documented procedures consistently

Minimum critical thinking and problem-solving skills needed to evaluate potential record matches identify missing or conflicting information recognize incomplete documentation and address process exceptions

Ability to handle confidential information and PII with care and discretion

Dependable organized and comfortable performing repetitive research and administrative tasks with accuracy

Strong time-management skills and ability to work independently while consistently completing assigned work

Clear written and verbal communication skills including the ability to document findings and escalate questions or exceptions

Ability to physically handle stamp scan mail transport and securely dispose of paper documents

Prior experience in an administrative records processing court records mailroom courier compliance support or operations support role

Experience working with confidential documents or personally identifiable information

Experience conducting detailed records research or reviewing information for accuracy and completeness

Experience using tracking systems spreadsheets or case-management tools

Familiarity with structured process documentation checklists or audit-sensitive workflows

No prior experience with court record research fingerprinting BCA private searches employment screening or the screening industry is required

Minimal client communication is expected; the role primarily supports internal resources and process execution

Court runner responsibilities are the primary duties of the role; fingerprint card BCA private search and related processing duties serve as secondary or backup responsibilities based on staffing and volume

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