Operations Associate

HCC Service Company

Job Location:

Alpharetta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 22 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title:Operations Associate
Location:Alpharetta GA (Hybrid)
Reports to:Operations Supervisor
Employment Type:Full time
Job Req ID:2026
Req Begin Date:5/319/2026
About TMHCC
Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry today offering over 100 products to commercial customers in 180 countries around the world. Every policy we write is special enabling our clients to do amazing things. From insuring the crops that feed us to the rock concerts that entertain us to rescuing international travelers in trouble.
Organic growth and over 60 successful acquisitions have grown our 2023 Gross Written Premium (GWP) to over $7.5 Billion. Our workforce has grown to 4300 worldwide big but not so big that you cannot make a difference. Our Good Company values including integrity empowerment and commitment to customer service and a culture of innovation communication and collaboration make TMHCC a great place to work.
What We Offer

Competitive salary and employee benefit package
Strong learning culture
Growth perspectives
6% 401K match
20 days of PTO and 2 Floating Days
Paid parental leave
An opportunity to love what you do

Operations Associate - Cyber & Professional Lines

TheTokio Marine HCC Cyber & Professional Lines Groupis seeking a self-motivated detailed orientated Operations Associate to join our growing Ops Department.

If you are looking for a career in the insurance industry in a fast-paced ever-expanding company we have an exciting opportunity to join our Ops Team in our Atlanta GA office location.

Work Status:Hybrid (three days in the office)

This is a hybrid position with 3 days in the Alpharetta office and 2 days WFH. Shift time to be determined and sometimes ranges between 7am 5pm EST.

Position Overview

The Operations Associate processes business inquiries for Underwriting review enters client information into databases and maintains electronic filing records. Process bound applications including the review and issuing of policies on behalf of our Underwriting Department. Process loss run requests for existing policyholders and/or brokers/agents.

Performance Objectives

Identify and process new and renewal applications for underwriting review.
Enter client and policy data into computer systems/applications/databases.
Issue insurance policies and review to validate terms limits premiums and other detail.
Prioritize daily workflow and produce a finished product that includes extreme detail.
Achieve quality and production minimums metric expectations to be reviewed during onboarding.
Review data for inconsistencies and initiate and follow through to retrieve missing information.
Identify discrepancies and work to provide resolution and apply solutions.
Create and maintain correspondence and other records within our electronic filing system.
Effectively and professionally communicate with internal and external clients in person by mail email phone and/or electronic systems.
Compose business correspondence on behalf of supervisors managers and other organizational professionals.
Work to become an expert in the teams function; motivated to continue learning and growing.
Consistently completes tasks in a fast high-quality detail-oriented and service-oriented manner.
Close to 100% of the time is spent completing time-sensitive production-based task work.
May recommend/participate in system enhancement/process improvement discussions

Position Knowledge Skills and Requirements:

Education

High School or GED

Experience

Minimum of 2 years of relevant and progressive office experience

Other

Excellent data entry skills.
Possess and have the ability to apply basic knowledge of principles practices and procedures.
Good written and verbal communication skills with an emphasis on confidentiality tact and diplomacy.
Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously with excellent follow-through skills all while not jeopardizing quality or production.
Believes in and finds value in a team-oriented approach.
Has great attention to detail with the ability to detect discrepancies and variances in wording grammar spelling and numbers.
Flexible handle competing demands uses time efficiently and prioritizes appropriately.
Good judgment and problem-solving abilities.
Intermediate proficiency and experience using Microsoft Office applications.
Comfortable and capable of meeting quality and production measurements.

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefits package. We are a successful dynamic organization experiencing rapid growth and are seeking an energetic and confident individual to join our team of professionals. The Tokio Marine HCC Group of Companies are equal opportunity employers. Please visitfor more information about our companies.

#LI-CF1

#IND123

#LI-Hybrid

#CPLG1

Required Experience:

Job Title:Operations AssociateLocation:Alpharetta GA (Hybrid)Reports to:Operations SupervisorEmployment Type:Full timeJob Req ID:2026Req Begin Date:5/319/2026About TMHCCTokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry today offering over 100 products to commerc...

Competitive salary and employee benefit package
Strong learning culture
Growth perspectives
6% 401K match
20 days of PTO and 2 Floating Days
Paid parental leave
An opportunity to love what you do