Operations and Safety Manager Transit

Position Summary

The Operations Supervisor supports day-to-day fixed-route service while serving as the primary operations-level coordinator for operator timekeeping and payroll accuracy. The role supervises transit operators assists with service delivery and field issues and reviews daily work records to ensure pay-related information accurately reflects assignments absences premiums overtime and other approved time. This position connects Operations Scheduling HR and Payroll to resolve timekeeping exceptions before payroll is finalized.

Essential Duties and Responsibilities

• Provide day-to-day supervision and support to fixed-route operators including work assignments policy compliance performance feedback customer service and operational problem-solving.
• Monitor fixed-route service delivery and assist with pull-out route coverage reliefs detours incidents field response and other service needs as assigned.
• Review operator time records daily assignments attendance information overtime premiums leave entries and other pay-related data for completeness and accuracy.
• Reconcile payroll/timekeeping information against dispatch logs run assignments schedules exception reports and approved documentation.
• Research and resolve timekeeping discrepancies in coordination with operators supervisors Dispatch Scheduling Human Resources and Payroll.
• Ensure approved pay codes work rules contractual entitlements and company policies are applied consistently and supported by appropriate documentation.
• Meet payroll deadlines by reviewing exceptions promptly securing required approvals and escalating unresolved issues before payroll cutoffs.
• Maintain accurate records related to time corrections attendance exceptions operator assignments and payroll approvals.
• Train or coach supervisors and operators on timekeeping expectations payroll procedures documentation requirements and recurring error prevention.
• Prepare routine reports on overtime attendance timekeeping exceptions payroll corrections and other operating trends for management review.
• Support investigations customer concerns accidents incidents or employee issues within the fixed-route operation as assigned.
• Maintain confidentiality of payroll and employee information and follow WeDriveU internal-control requirements.
• Perform other related duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required; associate or bachelors degree in business transportation accounting human resources or a related field preferred.
• Three or more years of transit or transportation operations experience with supervisory or lead experience preferred.
• Valid Class B CDL required Passenger endorsement preferred
• Experience reviewing timekeeping payroll scheduling attendance or labor data strongly preferred.
• Working knowledge of fixed-route operations operator work assignments overtime and attendance processes.
• Prior experience with accident/incident investigations and corrective action
• Experience with driver training and safety compliance
• Knowledge of DOT and passenger transportation requirements
• Experience working with client relationships and addressing customer concerns
• Strong Excel data review documentation and deadline-management skills.

Knowledge Skills and Abilities

• Fixed-route operations supervision
• Timekeeping and payroll review
• Data reconciliation
• Employee communication and coaching commercial drivers
• Policy and work-rule application
• Confidentiality and attention to detail

Work Environment and Physical Requirements

Work is performed in an office transit operations and/or field environment depending on assignment. The position may require frequent use of computers and transit systems communication by phone or radio and interaction with employees customers and the public. Some assignments may require travel within the local service area work around transit vehicles and facilities and availability outside normal business hours for operational needs. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Additional Information

This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all duties responsibilities or qualifications. Responsibilities may be adjusted based on the final Collier County operating model customer requirements technology service design and business needs. WeDriveU is an equal opportunity employer.

Required Experience:

Manager