Operations Analyst
Job Location:
Jacksonville, FL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Job Description
The Downtown Investment Authority Department is actively seeking an Operations Analyst.
Did you know as a City of Jacksonville employee you would also have twelve (12) paid holidays and a personal leave day as well In addition health insurance dental vision life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.This is professional work in researching and evaluating operational processes and procedures; and proposing and implementing changes to improve efficiency within the unit. The work requires knowledge of policies and regulations governing the operation and business processes practices theories and principles which is usually through a combination of education training and considerable experience. May assign oversee and monitor the work of others. Contacts require skills in understanding and influencing people and are important in identifying needs and resolving problems. The work is covered by substantially diversified techniques methods practices and procedures and involves a variety of situations requiring independent judgment. The work is performed primarily in an office environment and includes field visits to work sites. Operates standard office equipment such as a personal computer. The physical demands are minimal and may require lifting and moving light objects. The work is performed under limited supervision subject to practices and procedures covered by precedents or well-defined policy and are reviewed usually after the fact in terms of quality timeliness and adherence to methods standards and policies.- Examples of Work
- Develops evaluates monitors and implements quality assurance processes and programs.
- Studies reviews and analyzes functional activities operations and methods of support and makes recommendations to improve processes.
- Analyzes tracks recommends and markets strategies to increase streams of revenue and productivity.
- Research compiles data conducts special studies and prepares written reports and correspondence.
- Identifies and initiates innovative solutions to customer requests for service.
- Provides technical assistance and training to personnel regarding ways to improve operations and automate processes and resolves related problems.
- Collaborates with all functional business units within unit to achieve strategic tactical and project goals.
- Develops effective reporting tools for the business unit using databases spreadsheets presentations and word processing software.
- Oversees the Citys Micromobility program by coordinating with e-scooter/e-bike vendors including creating reports on program utilization and performance to monitor trends and identify opportunities for improvement.
- Ensures vendors remain in compliance with all contractual requirements and operational guidelines.
- Identifies areas for program expansion and prepares recommendations for the Public Parking Officer.
- Assists in finance accounting auditing and budget related activities including preparing the Enterprise Funds budget.
- Responsible for all major purchases preparing and monitoring contracts for the Public Parking Office.
- Operates standard office equipment such as personal computer using word processing spreadsheet database and other related software.
- Demonstrates proficiency in the City of Jacksonvilles competencies.
- Performs related work as required.
- Knowledge Skills and Abilities
- Knowledge of the departments operation methods rules regulations and procedures.
- Knowledge of relational data base applications.
- Knowledge of research and statistical methods and techniques.
- Knowledge of customer service standards practices and procedures.
- Ability to develop and maintain various analyses and reporting tools
- Ability to interpret audit work and recommend appropriate levels of audit coverage for various units.
- Ability to research and compile data conduct special studies and prepare written reports and correspondence.
- Ability to analyze track recommend and market strategies to increase revenue and productivity.
- Ability to interpret and administer laws rules and regulations.
- Ability to operate standard office equipment such as personal computer using word processing spreadsheet database and other related software.
- Ability to provide technical guidance and instruction to staff and customers.
- Ability to develop and deliver effective presentations to groups of people on various topics.
- Depending on assignment must have ability to travel between various locations to meet the assignments of the position.
- Open Requirements/Supplemental Information
- Five years of education and/or professional experience in operational or business systems analysis or related area which must include at least one year of experience in developing monitoring evaluating and implementing business solution strategies.
LICENSING/CERTIFICATION/REGISTRATION:- Depending on assignment a valid drivers license is required prior to appointment and must be maintained during employment in this class.
- Depending on assignment must qualify for prior to appointment obtain and maintain during employment in this class a City of Jacksonville certification as a public driver.
OTHER REQUIREMENTS:- The probationary period for this class is six months.
A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED.Apply at . Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education a copy of your college transcript with your social blacked out is required with your application. U.S. transcripts do not need to be official but must state your name the schools name classes taken grades received type of degree and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.
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Certain servicemembers and veterans and the spouses and the family members of such service members and veterans receive preference and priority and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment and are encouraged to apply for positions being filled.
If claiming veterans preference you must attach a DD-214 (Member Form-4 copy) or military discharge papers or equivalent certification from the Department of Veterans Affairs listing military status dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable the additional forms as noted here: a candidate believes he or she was not afforded veterans preference he or she may file a written complaint within sixty (60) calendar days upon receipt of notification of the hiring decision requesting an investigation to:
Florida Department of Veterans Affairs
Attention: Veterans Preference Coordinator
11351 Ulmerton Road Suite 311-K
Largo FL 33778-1630
Email:
Required Experience:
IC
