Operations Administrative Assistant
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Job Summary
- 401(k)
- Free uniforms
- Health insurance
- Paid time off
- Training & development
Location: Austin TX Job Type: Full-Time
About the Role
Blue Kangaroo Packoutz is seeking a detail-driven Operations Administrative Assistant to support our contents restoration team. This role is central to building accurate estimates processing insurance documentation and keeping every job file organized from first inventory to final invoice. Youll work closely with Operations Managers Project Managers and insurance adjusters to make sure every job is captured priced and documented to a professional standard.
Key Responsibilities
- Assist in building and formatting contents estimates in Xactimate following BKPs standard grouping and header conventions (Pack Out Cleaning Pack Back)
- Enter and verify claim info insured details and billing/mailing addresses using BKP formatting standards
- Build estimates with box coding labor entries cleaning tiers and moving/storage line items
- Track and organize job documentation: photos inventories labor logs signed authorizations and adjuster correspondence
- Communicate with insurance adjusters and third-party consultants to request approvals follow up on outstanding items and log response timelines
- Maintain organized digital files across Google Workspace and Microsoft Office (Docs/Sheets/Drive Word/Excel/Outlook)
- Support the team in closing files tracking undisputed sums payment deadlines and outstanding documentation requests
- Help maintain accurate records for compliance with claims-handling timelines
- General administrative support: scheduling data entry filing and cross-team coordination
- Prior experience with Xactimate strongly preferred (estimate building line-item coding reports/exports)
- Familiarity with property insurance claims processes adjusters claim files documentation requirements and standard timelines
- Proficiency in Google Workspace (Docs Sheets Drive Gmail) and Microsoft Office Suite (Word Excel Outlook)
- Exceptional attention to detail comfortable double-checking names addresses line-item coverage and totals before anything goes out the door
- Strong organizational skills; able to manage multiple job files simultaneously without losing track of details
- Clear professional written communication for customer- and adjuster-facing documents
- Comfortable following established formatting standards and escalating suggested changes rather than editing live documents
- Prior experience in restoration insurance moving/storage or a related field is a plus
- Estimates are formatted consistently priced accurately and free of errors before they reach an adjuster
- Job files are complete and easy for anyone customer teammate or adjuster to follow at a glance
- Nothing falls through the cracks: every hour consumable and cost is captured and nothing sits unresolved
Were an industry leader in contents restoration known for professional documentation and defensible well-organized estimates. This role offers the chance to build real expertise in Xactimate and insurance claims processes while working alongside an experienced operations team.
Blue Kangaroo PACKOUTZ is a comprehensive contents cleaning and restoration company. Were focused on utilizing industry best practices for the handling of personal and business assets. Our work is so important because were restoring what people value most. Clients seek out Blue Kangaroo PACKOUTZ after fire water mold or other damageits a very sensitive situation theyre facing so we work hard to make the restoration process seamless and stress-free.
We look for individuals with skills such as truck driving warehousing sewing woodworking crafting cleaning and other restoration-related activities. We also know that not everyone comes to us with these skills. Thats why we put each specialistthose with or without trainingthrough an in-depth and comprehensive training program. Each Blue Kangaroo PACKOUTZ member learns the entire contents restoration process while honing in on their specific cleaning or restoration skills. Its all a part of our ongoing support and training experience.
Required Experience:
Junior IC
About Company
We’re your professional content restoration specialists. At Blue Kangaroo Packoutz, thinking outside the box starts with caring about what’s inside the box.
