Operations Account Manager Contract Logistics

The Operations Account Manager - Contract Logisticsplays a critical role in coordinating and executing highquality domestic freight solutions for our customers. This position manages shipments from initial planning through final delivery ensuring accuracy compliance and exceptional service throughout the full lifecycle of movement. They are also directly responsible for rate negotiations cost control milestone management and customer updates in real time.

Compensation: 83K-90K

Schedule: Monday - Friday 7am - 4:30pm

Responsibilities

• Plan quote enter direct and monitor domestic shipments from initiation to delivery.
• Ensure all customer instructions service requirements and operational notes are accurately entered into the system.
• Confirm all shipment milestones are present properly sequenced and updated throughout the lifecycle of the shipment.
• Collaborate with the operations team to determine optimal routing that meets the required service level.
• Negotiate rates with vendors and secure spot quotes as needed to support customer opportunities.
• Accrue vendor costs reconcile variances and resolve discrepancies in a timely manner.
• Prepare and send invoices to customers with full accuracy and supporting documentation.
• Ensure freight and documentation comply with all security TSA and company compliance programs.
• Track and monitor the entire process of cargo movement and provide customers with timely updates on movement details.
• Communicate proactively with internal teams carriers and customers to ensure issue escalation and resolution.
• Maintain organized shipment files documentation and auditready records.
• Identify opportunities to streamline workflows and enhance customer experience.
• Support operational projects continuous improvement efforts and crossfunctional initiatives as needed.
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma or GED/equivalent required; associate or bachelors degree preferred.
• Certification/Licensure: None required; industryrelated certifications a plus.
• Five (5) years freight forwarding operations or account management experience preferred.
• Strong understanding of domestic transportation routing and service-level requirements.
• Ability to multitask in a fastpaced environment while maintaining high accuracy and attention to detail.
• Excellent communication customer service and relationshipbuilding skills.
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies including Windows PCs Microsoft O365 (Outlook Word Excel PowerPoint etc.) and web conferencing (Teams Zoom Webex etc.).
• Environment: Comfort commuting to/from and working in a 100% onsite setting (listed in this posting) with travel for related meetings/events.