Operational Support Specialist Manager

The Opportunity:

CACI delivers industryleading Signals Intelligence exploitation and Electronic Warfare (SIGINT/EW) solutions that empower the nations tactical warfighters through advanced distributed networks of sensors platforms and missioncritical technologies. We are expanding our operations leadership team with a forwardthinking manager who is passionate about guiding highperformance technical teams and shaping usercentric capabilities that directly support the U.S. defense and intelligence communities.

Responsibilities:

• Manage and mentor a team of operations support specialists responsible for technical troubleshooting system readiness customer support and field operations.
• Provide strategic direction for how CACI systemsincluding APERTURE POINTGUARD and GEOnet. Ensuring systems are supported trained and optimized across customer environments.
• Oversee customer support workflows ensuring timely resolution of hardware and software issues while maintaining high standards of responsiveness and quality.
• Coordinate and approve training plans ensuring customers receive effective instruction (virtual onsite or classroombased) on CACI software capabilities.
• Drive operational readiness across deployed systems by ensuring your team follows best practices in Linuxbased system maintenance monitoring troubleshooting and configuration.
• Lead crossfunctional engagement with development security program management and support teams to align operational outcomes with program objectives.
• Own the operational bugtracking cycle ensuring issues are documented tracked in JIRA reviewed regularly and communicated with actionable clarity.
• Produce highlevel operational metrics reports and executive summaries for internal leadership and external stakeholders.
• Guide testing and validation efforts for new operational builds ensuring your team provides timely feedback on performance reliability and mission readiness.
• Oversee afterhours or surge operational support ensuring appropriate coverage for critical missions.
• Represent CACI during customer engagements delivering briefings demonstrations and technical discussions at both tactical and executive levels.

Qualifications:

Required:

• Active TS/SCI with polygraph required
• BA/BS degree or equivalent experience typically with 10 years of related technical or military experience
• Demonstrated leadership experience managing technical teams or operations support functions
• Strong background in SIGINT ISR operations and associated military systems
• Experience with Navy cryptologic systems such as SSEE INC E/F BANSHEE CCOP
• Significant proficiency in Windows Linux and distributed systems
• DoD 8570 IAT Level I certification (e.g. CompTIA NET)
• Ability to manage and prioritize tasks across multiple concurrent programs
• Excellent communication interpersonal and decisionmaking skills
• Ability to travel 25%50% depending on mission needs

Desired:

• Prior experience as a cryptologic maintainer or collector with advanced knowledge of Navy and Joint cryptologic platforms
• Experience with Unmanned Aviation Systems and broader ISR platforms
• Background configuring or operating DRTbased equipment
• Advanced Linux skills including scripting (Bash/Python)
• DoD 8570 IAT Level II certification (e.g. Security)
• Experience with POINTGUARD GEOnet or other CACI tactical mission systems

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: