Operational Key Account Representative

Shaping the Future of Logistics- Your Career Starts at Röhlig

Whether its sea freight air freight or contract logistics at Röhlig Logistics youll help create tailor-made solutions that move the world forward. As a global family-owned company founded in Bremen Germany in 1852 weve built our reputation on reliability and trusted partnerships.

Röhlig USA delivers a customized supply chain solutions through a network of over 2700 employees worldwide. As a privately owned company we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly driven by innovation reliability and customer success.

We are seeking an experienced high-performing Operational Key Account Representative to join our growing team.

What you will do:

Coordination Operations of Imports & Exports Air and Sea Departments

• Monitoringworkflowsand management of resources to ensure and verifytimelyandaccurateaccomplishment ofoperational processes. Ensuringspeedydelivery of cargo to customers.
• Ensuring compliance with all regulations prescribed by USA Customs/IATA/TSA and other governing bodies.
• Ensuring support documentation is available and correct.
• Overseeing collection and deliveries on behalf of the client/agent asrequired.
• Ensuring registration of shipments.
• Ensuringaccuratecompletion of airway bills/bills of lading.
• Reporting to customs where relevant.
• Ensuringtimelycollection and delivery to carriers/consolidators/packing depots.

Financial and Accounting Outcome

• Invoicing and collection of freightagencyand disbursements from clients
• Resolves accounting issues relatedtoforwarding cost/payment overseas invoicing free domicile etc.
• Supplies support documents & information of accounts on overdue payments thus reducing impediments to prompt payment.

Client and Supplier Management

• Quotes and records rates to clients and prospective clients and negotiate buying rates with airlines/shipping lines and subcontractors.
• Deployment of information about all contracts with customers and suppliers to all parties.
• Managesallocatedcustomers usingestablishedtools (
• Achieves and exceeds targets
• Traces order andensurethat information affecting arrival and dispatch iscommunicatedto customers (internally & externally) or their agents.
• Reactsin a timely mannerwhile reviewing discrepancies for customers monitorscomplaints and positive feedback and keepsrecordsof discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.

What you bring:

• High school graduate some college preferred
• Has knowledge of related computer applications
• Familiarity with all freightforwardingprocedures & departments
• Essentially sixyears of industry related experiencerequired
• Demonstrated supervisory experience
• Strong customer services background
• Clear communicator
• Highly motivated and results driven
• Outstanding people skills customer driven
• Able to handle complex problems
• Works well under pressure and can multitask
• Business savvy
• Accountable
• Decisive

What we offer you:

AtRö empoweryouboth personallyandprofessionally:

• ComprehensiveMedicalDentalandVisionInsuranceKeepingyouandyourfamilyhealthyisourpriority.
• 401(k)PlanwithCompanyMatchWereinvestedinyourfutureandhelpyousaveforretirement. GenerousPaidTimeOff(PTO)Whetheryoureplanningavacationtakingcareofpersonalneedsorjust needamentalhealthdaywevegotyoucovered.
• SupportiveWorkEnvironment

Fromcareerdevelopmentopportunitiestoacollaborativecultureweensureyoufeelvaluedeverystepoftheway.

Ifyourelookingforaworkplacewhereyourcontributionsmatterandyourwell-beingissupportedwedlovetohaveyouonboard.

Join our international team of more than 2700 colleagues across 35 countries and collaborate on exciting projects for customers around the world. Youll work in a supportive trust-based and collaborative environment that values open communication and empowers you to share your ideas and grow professionally.

At Röhlig were committed to helping you build a long-term career while maintaining a healthy work-life balance because we believe success is best achieved together.

Apply now and shape the future of logistics with us!

For further information about the position or the application process please reach out to:

Mark Aulisio

Talent Acquisition Manager

More Information on

About the recruitment process:

Please note that only applications submitted through our application portal will be considered. Applications and resumes sent via email will not be reviewed. We kindly ask you to use the provided link in the job advertisement.

We work continuously for more diversity and inclusion throughout the organization. We encourage all qualified candidates to apply.