Operational Key Account Manager

Operational Key Account Manager (OKAM)

As a Key Account Manager in Operations at DSV you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.

Key Responsibilities

Account Management

Act as primary contact for key accounts as defined by branch- and regional management
Penetrate customers organization to identify and build relationships at all levels
Work across DSVs network and divisions to maintain and grow share of walletEnsure rates are current communicated to OPS and submitted to ISSC for auto rating purposes
Provide clients with market insights to best predict and maneuver market challenges
Create maintain and update SOPs
Lead client onboarding and implementation

Operational Execution

Oversee day-to-day operational activities identify risks pain points and service gaps
Lead any and all collaboration efforts across internal stakeholders involved with the client
Head up and respond to spot quote requests identify upselling opportunitiesEnsure data quality KPIs are met including timeliness and billing days
Achieve and maintain acceptable AR rating

Performance Review

Monitor analyze and action customer performance according to committed volumes
Monitor analyze and action DSV performance according to KPIs in Service Level Agreement
Ensure client reporting requirements are metConduct effective client business reviews on scheduled cadence and own any follow up items

Strategic Focus

Facilitate/support contract and rate negotiations
Identify new opportunities and structure deal teams to execute the opportunity to a win
Develop account plans and action outlined satisfaction threats and development opportunitiesCreate and deploy bespoke logistics solutions according to client needs. Challenge the norm
Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
Analyze volume- and workflows to optimize productivity and uncover cost savings for client
Manage rate optimization and yield management

Travel as necessary

Educational background / Work experience

Bachelors degree in business logistics supply chain management or a related field is preferred
5 years of experience in key account management in the transportation and logistics industry is preferred
Experience with supply chain management transportation warehousing and distribution

Skills & Competencies

Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a teamStrong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

May oversee the work of other account managers or support staff

Preferred Qualifications

Masters degree in business logistics supply chain management or a related field
Experience with international logistics and customs regulations
Experience with sales and business development

Language skills

Fluent in English (written and spoken)

Computer Literacy

Proficient in Microsoft Office Suite and other relevant software
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

At-Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as at will employees. This means that an employee may be terminated for any reason or no reason at all at any time provided the discharge does not violate any law*. Additionally each employee has the right to terminate his/her employment at any time. *Except if employed in Montana where termination requires just cause.