Operational Business Process Manager

GENERAL DESCRIPTION

The Operational Business Process Manager is responsible for driving operational excellence through the standardization optimization documentation and implementation of core business processes across the organization. This role serves as the bridge between Operations Technology Compliance Finance Product and other functional stakeholders to design scalable efficient and compliant operating models. The position evaluates existing operational practices documents current-state (as-is) processes designs future-state (to-be) workflows and leads implementation of process improvements. A key responsibility is consolidating diverse and bespoke operating procedures into standardized enterprise processes that support the majority of business requirements while maintaining necessary customer regulatory and commercial controls. This role requires extensive collaboration with operational leaders frontline employees technology teams and compliance partners and involves regular travel to company locations to assess operations facilitate workshops support implementations and drive adoption of standardized practices.

ESSENTIAL JOB FUNCTIONS

Process Standardization

• Document current-state (as-is) workflows decision points handoffs system interactions controls dependencies and process risks.
• Identify process variation inefficiencies bottlenecks duplication and compliance gaps.
• Evaluate multiple variations of operational procedures and consolidate them into scalable enterprise standards.
• Develop standardized workflows applicable across the majority of operational scenarios while identifying approved exception paths.
• Promote adoption of global and regional standards to reduce operational complexity and improve consistency.

Future-State Process Design

• Design standardized future-state (to-be) operational processes that align with organizational objectives customer requirements technology capabilities and compliance requirements.
• Partner with Technology teams to ensure operational processes are supported by system capabilities automation opportunities integrations and reporting requirements.
• Collaborate with Compliance Legal Risk Finance and Product stakeholders to ensure operational designs meet regulatory and policy requirements.
• Balance standardization with business flexibility by distinguishing true business requirements from historical practices or preferences.

Stakeholder Engagement

• Serve as a trusted advisor to operational leaders on process improvement and operating model design.
• Facilitate cross-functional workshops to align stakeholders on requirements process designs and implementation strategies.
• Present recommendations risks and business cases to operational leadership teams.
• Build strong partnerships across Operations Technology Compliance Finance Product Training and Shared Service organizations

OTHER SKILLS AND ABILITIES

• Demonstrated experience documenting and redesigning business processes.
• Experience leading cross-functional initiatives and driving organizational change.
• Strong analytical problem-solving and facilitation skills.
• Experience creating process maps workflows SOPs and operational documentation.
• Strong written and verbal communication skills.
• Ability to influence stakeholders without direct authority.
• Experience within transportation logistics supply chain distribution or service operations.
• Lean Six Sigma APQC BPM PMP or similar process improvement certification.
• Experience with workflow automation business systems implementation or digital transformation initiatives.
• Knowledge of compliance quality management and risk management frameworks.
• Experience working with offshore shared service or global operating models.

EDUCATION AND EXPERIENCE

• Bachelors degree in Business Administration Supply Chain Logistics Industrial Engineering
• Operations Management or related field; equivalent experience may be considered.
• 5 years of experience in operations process improvement business transformation operational excellence or related disciplines.

WHY SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
• Excellent Medical Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.

Required Experience:

Manager