Operation Support Coordinator

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Schedule is: Full-Time

Salary is $70000

LifeStream is an equal opportunity employer

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to include the following:

Operational Leadership

Provide temporary management oversight of residential programs during vacancies leaves of absence and other staffing transitions.

Maintain operational continuity and regulatory compliance within assigned programs.

Assess program performance and identify opportunities for improvement.

Assist Residential Coordinators and Assistant Directors in resolving operational challenges.

Support implementation of agency initiatives policies and best practices.

Program Start-Up and Transition Support

Assist with the development and opening of new residential programs.

Coordinate pre-opening activities including staffing training regulatory readiness documentation systems and environmental preparation.

Ensure new programs meet agency DDS licensing and certification requirements.

Support transitions of individuals into new residential settings.

Training and Staff Development

Provide coaching and mentoring to Residential Coordinators Shift Coordinators and Direct Support Professionals.

Facilitate orientation and ongoing training programs.

Support leadership development among supervisory staff.

Assist in developing corrective action plans and performance improvement strategies.

Promote consistency in management practices throughout the residential division.

Staffing and Scheduling Support

Assist with staffing stabilization efforts across residential programs.

Support management teams in developing and maintaining effective staffing schedules.

Monitor staffing patterns and recommend solutions to staffing challenges.

Assist with recruitment interviewing onboarding and retention initiatives.

Support efforts to reduce overtime and maintain staffing efficiency.

Quality Assurance and Compliance

Assist programs in maintaining compliance with DDS Mass Ability licensing certification and agency standards.

Conduct program reviews and audits to identify compliance concerns and quality improvement opportunities.

Assist in preparing programs for Survey and Certification reviews.

Monitor implementation of corrective action plans.

Support incident management investigations and follow-up activities as assigned.

Communication and Collaboration

Maintain effective communication with Residential Directors Coordinators and all ancillary departments.

Participate in leadership meetings committees and special projects.

Promote a culture of teamwork accountability and person-centered service delivery.

On-Call Responsibilities

Participate in the agencys management on-call rotation.

Provide guidance and support during emergencies staffing crises and critical incidents.

Respond to urgent operational needs as required.

Other Duties

Perform additional duties and special projects as assigned by the Residential Director.

Must obtain and keep current PABC MAP and other training that support the needs of the program.

Recommended Minimum Qualifications

Education and Experience

Bachelors Degree in Human Services Psychology Social Work Healthcare Administration or related field preferred.

Minimum of five years of progressive experience in residential human services.

Minimum of three years of supervisory or management experience.

Experience with DDS regulations Survey & Certification requirements MAP regulations and person-centered service delivery.

Demonstrated ability to lead teams manage change coach staff and resolve operational challenges.

Preferred Skills

Strong organizational and project management abilities.

Experience opening new residential programs or supporting organizational growth initiatives.

Ability to independently manage multiple priorities and rapidly changing operational needs

Excellent written verbal interpersonal and leadership skills.

Required Experience:

IC