Operating General Manager- The Brackish Bar & Lounge

Del Webb Sun City located in Bluffton SC is pleased to announce an excellent career opportunity for an Operating General Manager at The Brackish Bar & Lounge! We are seeking a driven individual who is eager to learn contribute and grow within a fastâpaced hospitality-focused property organization. As part ofâTroon youll contribute to a global leader in golf and community management.

ROLE OVERVIEW

The Operating General Manager (OGM) is the on-site leader fully accountable for the performance culture financial health and day-to-day operation of The Brackish Bar & Lounge. This is a hands-on operating role for a self-directed restaurant leader who can stabilize and grow the business build a dependable team strengthen resident and guest engagement and run the operation with clear accountability under the strategic oversight of Troon and property leadership.

PRIMARY OUTCOMES

• Deliver a consistently welcoming safe clean and resident-focused dining experience
• Build a stable team with clear expectations dependable scheduling and strong shift leadership
• Improve sales event participation cost controls and overall financial performance
• Create repeatable operating systems that can support future locations

CORE RESPONSIBILITIES

Business & Financial Ownership

• Own Brackishs overall business performance and operating results
• Read interpret and explain monthly P&L statements with variance commentary and corrective plans
• Prepare annual operating budgets and forecasts in partnership with leadership and accounting
• Manage labor food beverage purchasing and other controllable costs to approved targets
• Ensure invoices deposits cash controls inventory records and financial documentation are accurate and timely
• Use sales and product-mix data to improve pricing menu performance purchasing and profitability

People & Culture Leadership

• Recruit onboard train schedule coach and retain a capable front- and back-of-house team
• Set clear performance standards and address attendance conduct sanitation and service issues promptly
• Develop shift leaders and department leads who can run the operation in the OGMs absence
• Create a respectful accountable and service-minded culture aligned with Troon and community expectations
• Partner with Human Resources on employee relations corrective action and compliance matters

Operations Compliance & Guest Experience

• Lead daily restaurant bar patio event and banquet operations with a visible presence during key service periods
• Ensure consistent execution of food quality beverage standards hospitality cleanliness and opening/closing procedures
• Maintain compliance with food-safety alcohol-service workplace-safety wage-and-hour cash-handling and company policies
• Oversee ordering inventory receiving storage vendor relationships and loss prevention
• Resolve guest concerns professionally and use feedback to improve service and resident satisfaction
• Ensure Toast and other operating systems are used accurately and consistently

Sales Events & Community Partnership

• Build strong relationships with property leadership lifestyle teams residents committees and community partners
• Partner on event calendars menus pricing staffing plans production quantities and post-event reviews
• Grow restaurant traffic and revenue through resident engagement promotions and well-executed events
• Coordinate with marketing partners to keep menus hours promotions and communications accurate and timely

Leadership Communication & Autonomy

• Operate independently with sound judgment while maintaining proactive communication with leadership
• Identify risks early present practical solutions and follow through to completion
• Provide concise weekly updates on sales labor staffing events guest feedback and operational priorities
• Be available for evenings weekends holidays and special events based on business needs

MULTI-UNIT GROWTH PATH

A successful OGM may be considered for expanded responsibility across additional food-and-beverage locations based on sustained performance including:

• Brackish consistently meeting financial labor service sanitation and guest-satisfaction targets
• A reliable on-site leadership team that can operate without constant OGM intervention
• Core systems checklists training standards reporting and controls that are documented and repeatable
• Demonstrated ability to coach leaders and manage through others
• Leadership approval of expanded title responsibilities and compensation

EXPERIENCE & QUALIFICATIONS

• 5 years of progressive restaurant leadership including General Manager or comparable responsibility; multi-unit or opening experience preferred
• Strong knowledge of full-service restaurant and bar operations staffing inventory events and guest recovery
• Demonstrated financial literacy including P&L review budgeting forecasting labor management and prime-cost controls
• Proven ability to recruit develop hold accountable and retain hourly and management employees
• Experience with community club HOA resort or resident-driven stakeholders preferred
• ServSafe Manager and responsible alcohol-service certification (or ability to obtain within required timeframe)
• Proficiency with restaurant POS scheduling inventory payroll and Microsoft Office systems; Toast experience preferred
• Valid drivers license and reliable transportation

About Troon

Founded in 1990 and headquartered in Scottsdale AZ Troon is the worlds largest professional club management company that specializes in services in golf hospitality and residential communities.âWith more than 900 locations in 45 states and 27 countries Troon is a leading employer in hospitality.âGuided by values that emphasize being infectiously energetic consciously kind and humbly prosperousâTroon offers professionals the opportunity to grow and succeed within a globally respected organization.âLearn more atâ.â

Required Experience:

Director